[Solved] MM5 Hangs while scanning [#17721]

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robojock
Posts: 387
Joined: Sun Sep 26, 2004 12:01 pm
Location: Windhoek,Namibia

[Solved] MM5 Hangs while scanning [#17721]

Post by robojock »

Hi,

I don't know why but mm5 hangs after a while scanning which means it becomes unresponsive and i have to force close if i want to use mm5 again. I have been trying to get a debug log of when and which folder it hangs on. I think I have found it, I have attached a debug log. When scanning the same drive/folder mm4 does not hang so this is an issue with mm5
Last edited by robojock on Thu Apr 08, 2021 11:40 am, edited 1 time in total.
rusty
Posts: 7524
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM5 Hangs while scanning

Post by rusty »

Hi,

Thanks for the report/debug log. I can't currently access the debug log but requested access via Google Drive. Once you grant access to me, we'll check it out.

Thanks again!

-Rusty
rusty
Posts: 7524
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM5 Hangs while scanning

Post by rusty »

Thanks for the log. Tracked at https://www.ventismedia.com/mantis/view.php?id=17721

-Rusty
Ludek
Posts: 3900
Joined: Fri Mar 09, 2007 9:00 am

Re: MM5 Hangs while scanning [#17721]

Post by Ludek »

Hi,
analyzing your log and I see that the scanning thread 4340 has frozen after this error:

Problem scanning a file F:\Apple Backup\Downloads\Music\Janti MP3 DVD\DVD 18\BLING BLING THE COLLECTION\01 - USHER FEAT. LIL' JON & LUDACRIS - YEAH!.OGG - Access violation at address 108837CF in module 'F_OGG.dll'. Write of address 1301D000
and the last line before freze is
FH.ReadFileInfo: F:\Apple Backup\Downloads\Music\Janti MP3 DVD\DVD 18\BLING BLING THE COLLECTION\02 - DR. DRE FEAT. SNOOP DOGG - STILL D.R.E..OGG

Could you please share these two files with us for analyzing ? So that we can fix the issue?

Thanks!
robojock
Posts: 387
Joined: Sun Sep 26, 2004 12:01 pm
Location: Windhoek,Namibia

Re: MM5 Hangs while scanning [#17721]

Post by robojock »

Hi Ludek,

I sent you a direct message with the link.
Ludek
Posts: 3900
Joined: Fri Mar 09, 2007 9:00 am

Re: MM5 Hangs while scanning [#17721]

Post by Ludek »

Thanks,
I can confirm the issue with your files, to be fixed as https://www.ventismedia.com/mantis/view.php?id=17721
robojock
Posts: 387
Joined: Sun Sep 26, 2004 12:01 pm
Location: Windhoek,Namibia

Re: MM5 Hangs while scanning [#17721]

Post by robojock »

I don't know if this is related but i get a eureka bug report while scanning #988864D9 it was emailed here is also a debug log
rusty
Posts: 7524
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM5 Hangs while scanning [#17721]

Post by rusty »

Crashlog 988864D9 should be fixed in the next build (posting it in a couple of minutes).

-Rusty
robojock
Posts: 387
Joined: Sun Sep 26, 2004 12:01 pm
Location: Windhoek,Namibia

Re: MM5 Hangs while scanning [#17721]

Post by robojock »

Hi Rusty and mediamonkey team,

I see you have reopened the issue #17721 unless the crash/error that I reported in my previous post is actually related to the original post, I would actually say that bug #17721 is fixed. Since the first public beta I have never been able to scan my drives with mm5 where mm4 could do it without issues. Build 2333 is the first build where mm5 scans my collection like mm4. It has been running for about 8 hours scanning without hanging or crashing. Thank you :)
Peke
Posts: 14162
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: [Solved] MM5 Hangs while scanning [#17721]

Post by Peke »

Hi,
robojock wrote: Thu Apr 08, 2021 11:38 amThank you
No, thank you for report. Now lets try to fix that gapless issue and you are turned into MM5 user ;)
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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