Application Sporadically Freezes

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Dryst
Posts: 189
Joined: Sun Dec 19, 2021 7:27 am

Application Sporadically Freezes

Post by Dryst »

I am running version 5.0.2.2531. At various times during playback, the application will completely freeze with the screen showing all white. I can only kill it via Task Manager. After killing MediaMonkey.exe the two or three other MediaMonkeyEngine.exe processes all also end. If I then restart MediaMonkey, it will resume playback exactly where it froze. I do not even have to click the play button.

In the Event Viewer, I see the following:

Code: Select all

Faulting application name: MediaMonkeyEngine.exe, version: 5.0.2.2531, time stamp: 0x61c36335
Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0x37fd3042
Exception code: 0xc0000005
Fault offset: 0x00087389
Faulting process id: 0x4e18
Faulting application start time: 0x01d807d462f5fbe0
Faulting application path: C:\Program Files (x86)\MediaMonkey 5\MediaMonkeyEngine.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2bbaebff-ecb5-4cb1-8285-8db7f0ee3ec1
Faulting package full name: 
Faulting package-relative application ID: 
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Application Sporadically Freezes

Post by Lowlander »

Please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this happens in your setup.
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Application Sporadically Freezes

Post by Peke »

Hi,
That exception is common issue where there is memory allocation issue that can in worse cases point to bad memory module (had this 3 times myself in past two years, that resulted in RMA).

Here is one of cases https://answers.microsoft.com/en-us/win ... 796?auth=1 but in your case error is thru System file C:\WINDOWS\SYSTEM32\ntdll.dll which can be almost anything from driver, fail to go to sleep mode, ...

May i Suggest that you run https://www.techpowerup.com/memtest64/ for few hours and see if Windows Crashes.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Dryst
Posts: 189
Joined: Sun Dec 19, 2021 7:27 am

Re: Application Sporadically Freezes

Post by Dryst »

I ran what you suggested for over four hours:

Image

I stopped it when I woke. I have to start work soon, and this is my only computer.

Note that this white screen freezing did not happen with version MediaMonkey_5.0.1.2433. I was waiting for the other UI fix to get out of beta before reporting this, but it's happening daily.
Last edited by Dryst on Thu Jan 13, 2022 6:39 am, edited 1 time in total.
Dryst
Posts: 189
Joined: Sun Dec 19, 2021 7:27 am

Re: Application Sporadically Freezes

Post by Dryst »

Also, I will see if I can reproduce this with the debug version. Some of the time I cannot reproduce the issue under debug. If I can reproduce, I will open a ticket with log info added.
Dryst
Posts: 189
Joined: Sun Dec 19, 2021 7:27 am

Re: Application Sporadically Freezes

Post by Dryst »

Good news -- I installed the latest beta: MediaMonkey_5.0.3.2601_Debug.exe

MMW5 has been playing music for several hours now without this issue happening. I suspect this issue was related to: https://www.mediamonkey.com/forum/viewt ... p?t=100995

This would explain why I never saw it under version MediaMonkey_5.0.1.2433. The web browser engine was most likely introducing it due to missing content. This would also explain the screen becoming all white.
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