Samsung S21 not showing in Devices on MM5 or 4 on Win 11

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marcreck
Posts: 19
Joined: Wed Jul 01, 2009 12:34 pm

Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by marcreck »

Hi,
Can anyone help me identify why i can't get this connected / showing in MM?

My previous S8 connected fine in MM and i've spent a few hours trying different settings & leads & looking online but I must be missing something obvious with this S21 ultra.

The usb lead(s) (direct into a port & using the default usb c to usb c and/or a usb 3 a to usb c) connect to windows just fine and it shows in my device manager for file transfer but not in MM.

The usb settings on the phone are set to : Transferring files / android auto, and : usb controlled by This Device. Also tried switching to the other options : USB tethering, Midi, Transferring images & charging phone only, to see if that works but no difference. I also have USB developers option turned on, and i can't find any reference to the USB MTB setting that im pretty sure i used to use on the S8 & other samsung / android phones to sync music / devices from windows to android music apps.

Can anyone help me get this connected?
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by Lowlander »

Does it show in File Explorer and allow you browse the files on the device?

Expand the list in Devices and Services to make sure it isn't listed. The device may have been disabled at some point.
marcreck
Posts: 19
Joined: Wed Jul 01, 2009 12:34 pm

Re: Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by marcreck »

Thanks Lowlander. Yes shows in file explorer and can browse, copy paste etc, but under the expanded devices there is nothing. No devices configured in the right panel - etc. Its only this device as my external hard drives show when plugged in. Very strange and cant see what im missing. Doesnt seem to be the lead so maybe its something on the device i've not turned on or off.
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by Lowlander »

Have you tried a PC restart?

Please capture the connecting of the device after a PC restart (start DebugView, then MediaMonkey, then connect device) in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this doesn't work on your setup.
marcreck
Posts: 19
Joined: Wed Jul 01, 2009 12:34 pm

Re: Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by marcreck »

Ah great - will do that now
marcreck
Posts: 19
Joined: Wed Jul 01, 2009 12:34 pm

Re: Samsung S21 not showing in Devices on MM5 or 4 on Win 11

Post by marcreck »

Found a solution if anyone runs into the same issue

Check you have done everything on the linked video - https://www.youtube.com/watch?v=qgbjX7VghVM - mentioned in the steps here - https://stackoverflow.com/questions/679 ... d-with-usb

And then make sure you have installed the latest samsung developer audio driver from here - https://developer.samsung.com/android-usb-driver

Now shows up in MM \o/
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