Preparing playback

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Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Preparing playback

Post by Doolin »

Can I ask what's happening with the player lately? It randomly stops playback and shows the message " preparing playback" I've tried ticking "resume play on connection" but it still happens
Peke
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Re: Preparing playback

Post by Peke »

Hi,
please make sure you are using latest beta from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Re: Preparing playback

Post by Doolin »

Thanks for your reply Peke, I should have said that I'm using MM Pro on Android so cannot run the. exe file after download.
Peke
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Re: Preparing playback

Post by Peke »

Hi,
Doolin wrote: Tue Sep 27, 2022 5:03 pm Thanks for your reply Peke, I should have said that I'm using MM Pro on Android so cannot run the. exe file after download.
I am sorry I assumed that you use MMA to play from MM5 on PC, so I asked if you use latest beta version of MM5.

Can you please explain when it stops randomly eg. did you allow MMA to run in background (Battery optimization disabled) ?
Possibly step by step would be great, also when playback stops can you use ⋮ -> About mediaMonkey -> Send logs -> write log ID here in next reply and send it with OK so that we can know which one to look for and analyze?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Re: Preparing playback

Post by Doolin »

I'm not overly technical with things but I think I've sent a log number EZ4UPSDSHF
Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Re: Preparing playback

Post by Doolin »

And another one MEG1PKX8HF
Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Re: Preparing playback

Post by Doolin »

I've possibly found the issue, battery optimisation was off for Media Monkey but not for Media Monkey Pro :-?
Peke
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Re: Preparing playback

Post by Peke »

Hi,
Please let us know the results.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Doolin
Posts: 6
Joined: Tue Sep 27, 2022 6:45 am

Re: Preparing playback

Post by Doolin »

Seems to be solved Peke, when I checked the battery optimisation only Media Monkey showed but when I selected all apps Media Monkey Pro showed, thanks for your help 👍
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
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Re: Preparing playback

Post by Peke »

Doolin wrote: Thu Sep 29, 2022 4:58 am Seems to be solved Peke, when I checked the battery optimisation only Media Monkey showed but when I selected all apps Media Monkey Pro showed, thanks for your help 👍
Hmmm, interesting. THX for confirmation.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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