Unable to reload Pro Version

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Brendan3943
Posts: 2
Joined: Sun Nov 06, 2022 7:08 am

Unable to reload Pro Version

Post by Brendan3943 »

I purchased the Pro version yesterday and had 2 mm Icons on my screen .I deleted one but it was the Pro icon. I now cant reinstall it without paying for it again. Any suggestions ? Thanks
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to reload Pro Version

Post by Lowlander »

You should be able to install from the App store with the same Google account it was purchased with. Did you uninstall it though, or just remove the icon?

Note that both apps will need to be installed.
Brendan3943
Posts: 2
Joined: Sun Nov 06, 2022 7:08 am

Re: Unable to reload Pro Version

Post by Brendan3943 »

When I try to reinstall it from the App store it is asking for £3.99 again. Yes I uninstalled it .
Peke
Posts: 17486
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Unable to reload Pro Version

Post by Peke »

Brendan3943 wrote: Mon Nov 07, 2022 10:32 am When I try to reinstall it from the App store it is asking for £3.99 again. Yes I uninstalled it .
Retried 5 times on 3 devices that shared same google account and had no issues installing MMA pro on any of them both from Windows (eg. Push Install) or from Play Store on devices itself.

Try to push install directly on PC browser from this link https://play.google.com/store/apps/deta ... l=en&gl=US I get Install button and then select device which I want to push installation.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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