Crashes

Help improve MediaMonkey 5 by testing the latest pre-release builds, and reporting bugs and feature requests.

Moderator: Gurus

LeeGillie
Posts: 6
Joined: Sat Apr 22, 2023 6:13 pm

Crashes

Post by LeeGillie »

It has crashed several time this morning.
These seem to appear as 3 events in the application log in this chronological order
Log Name: Application
Source: Windows Error Reporting
Date: 4/23/2023 1:50:00 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords:
User: SWIFT\Lee
Computer: Swift
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: MediaMonkey.exe
P2: 5.0.4.2690
P3: 637bab4d
P4: 2d4e
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_MediaMonkey.exe_8ffc4b3ec3e7c0c5b42c6657c9f7ce7b7631a54_95378ba4_79ef6d30-0864-4f93-ba18-dbc0ee99eea0

Analysis symbol:
Rechecking for solution: 0
Report Id: 76841f7f-71b8-4066-a2b0-8829c5bdd477
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="I had to remove this to post on the forum">
<System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-23T20:50:00.3528257Z" />
<EventRecordID>52280</EventRecordID>
<Correlation />
<Execution ProcessID="14984" ThreadID="31960" />
<Channel>Application</Channel>
<Computer>Swift</Computer>
<Security UserID="S-1-5-21-436388351-2998492563-1922584270-1001" />
</System>
<EventData>
<Data Name="Bucket">
</Data>
<Data Name="BucketType">0</Data>
<Data Name="EventName">AppHangB1</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">MediaMonkey.exe</Data>
<Data Name="P2">5.0.4.2690</Data>
<Data Name="P3">637bab4d</Data>
<Data Name="P4">2d4e</Data>
<Data Name="P5">67246080</Data>
<Data Name="P6">
</Data>
<Data Name="P7">
</Data>
<Data Name="P8">
</Data>
<Data Name="P9">
</Data>
<Data Name="P10">
</Data>
<Data Name="AttachedFiles">
</Data>
<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_MediaMonkey.exe_8ffc4b3ec3e7c0c5b42c6657c9f7ce7b7631a54_95378ba4_79ef6d30-0864-4f93-ba18-dbc0ee99eea0</Data>
<Data Name="AnalysisSymbol">
</Data>
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">76841f7f-71b8-4066-a2b0-8829c5bdd477</Data>
<Data Name="ReportStatus">4</Data>
<Data Name="HashedBucket">
</Data>
<Data Name="CabGuid">0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Hang
Date: 4/23/2023 1:50:00 PM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: Swift
Description:
The program MediaMonkey.exe version 5.0.4.2690 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Event Xml:
<Event xmlns="I had to remove this to post on the forum">
<System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-23T20:50:00.4400407Z" />
<EventRecordID>52281</EventRecordID>
<Correlation />
<Execution ProcessID="10308" ThreadID="23740" />
<Channel>Application</Channel>
<Computer>Swift</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">MediaMonkey.exe</Data>
<Data Name="AppVersion">5.0.4.2690</Data>
<Data Name="ProcessId">0x86c0</Data>
<Data Name="StartTime">0x1d9762158eeb30c</Data>
<Data Name="TerminationTime">4294967295</Data>
<Data Name="ExeFileName">C:\Program Files (x86)\MediaMonkey 5\MediaMonkey.exe</Data>
<Data Name="ReportId">76841f7f-71b8-4066-a2b0-8829c5bdd477</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
<Data Name="HangType">Top level window is idle</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 4/23/2023 1:50:00 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Swift
Description:
Fault bucket 1193374692397261745, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: MediaMonkey.exe
P2: 5.0.4.2690
P3: 637bab4d
P4: 2d4e
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c72cf23-e9f9-43f6-b371-aad4c82a8b98.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_MediaMonkey.exe_8ffc4b3ec3e7c0c5b42c6657c9f7ce7b7631a54_95378ba4_79ef6d30-0864-4f93-ba18-dbc0ee99eea0

Analysis symbol:
Rechecking for solution: 0
Report Id: 76841f7f-71b8-4066-a2b0-8829c5bdd477
Report Status: 268435456
Hashed bucket: 14ee63e54c89eb4d208fb7f5c047a3b1
Cab Guid: 0
Event Xml:
<Event xmlns="I had to remove this to post on the forum">
<System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-23T20:50:00.9684211Z" />
<EventRecordID>52282</EventRecordID>
<Correlation />
<Execution ProcessID="37504" ThreadID="25576" />
<Channel>Application</Channel>
<Computer>Swift</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Bucket">1193374692397261745</Data>
<Data Name="BucketType">5</Data>
<Data Name="EventName">AppHangB1</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">MediaMonkey.exe</Data>
<Data Name="P2">5.0.4.2690</Data>
<Data Name="P3">637bab4d</Data>
<Data Name="P4">2d4e</Data>
<Data Name="P5">67246080</Data>
<Data Name="P6">
</Data>
<Data Name="P7">
</Data>
<Data Name="P8">
</Data>
<Data Name="P9">
</Data>
<Data Name="P10">
</Data>
<Data Name="AttachedFiles">
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c72cf23-e9f9-43f6-b371-aad4c82a8b98.tmp.WERInternalMetadata.xml</Data>
<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_MediaMonkey.exe_8ffc4b3ec3e7c0c5b42c6657c9f7ce7b7631a54_95378ba4_79ef6d30-0864-4f93-ba18-dbc0ee99eea0</Data>
<Data Name="AnalysisSymbol">
</Data>
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">76841f7f-71b8-4066-a2b0-8829c5bdd477</Data>
<Data Name="ReportStatus">268435456</Data>
<Data Name="HashedBucket">14ee63e54c89eb4d208fb7f5c047a3b1</Data>
<Data Name="CabGuid">0</Data>
</EventData>
</Event>
Peke
Posts: 17486
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Crashes

Post by Peke »

Hi,
Windows LOG do not show much too us as it shows only app hang. Can you please make sure you have installed Debug version of MM5 and create debug log as described at viewtopic.php?f=30&t=86643 ?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
LeeGillie
Posts: 6
Joined: Sat Apr 22, 2023 6:13 pm

Re: Crashes

Post by LeeGillie »

I have installed the debug version. So far no crashes. I'll be ready for it next time.
Post Reply