Synchronisation Page Missing

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cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Synchronisation Page Missing

Post by cokehearth »

Hi there,

When I set up sync my device, tracks continue to download and do its thing, but if I click either the sync notification or the sync button within the app, it appears to bring up a blank page, rather than details of synchronisation progress.

https://ibb.co/wCpvjKS

LOG: E1XQTDBCS6

EDIT: The synchronisation shows in the progress bar, though:

https://ibb.co/xfn4wKF
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
Peke
Posts: 17623
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Synchronisation Page Missing

Post by Peke »

Hi,
This is strange, we have never seen that issue, what version of MMA you use and does it happen each time or it was just one time?

Have you tried to restart device?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Synchronisation Page Missing

Post by cokehearth »

Yeah, it does happen every time. MMA is the latest beta build. (2.0.0.1096).

I may not have restarted my device, admittedly, as it's a new phone! Feel a bit daft having not thought of doing that first!

But just a thought, Samsung A54 5G has a "RAM Plus" feature; I've disabled this to see if that fixes it. I'll report back - but I think it's a fairly common feature activated by default on new Samsung phones, so I'm sure if it was that it would've been reported by now.
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
rusty
Posts: 8519
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Synchronisation Page Missing

Post by rusty »

Hi,

Thanks for the report and debug log.

I tried to replicate and can't--here's what I'm doing:
1) Initiate Wi-Fi Sync
--> Sync begins
2) Navigate to Music > Genres > Rock:Tracks and tap the first track to initiate playback
3) Tap the Menu > Sync
--> The 'Synchronization' screen appears and displays the sync progress (i.e. it's not blank)

Are you doing something differently?

-Rusty
cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Synchronisation Page Missing

Post by cokehearth »

No, that's it. So the sync progress page works fine, as long as I stay on the sync page. I can go to other apps and return to Mediamonkey/Sync progress page and that's fine.

But if I leave it within Mediamonkey (e.g. go to album artists, genres, composers, etc), and then return to it - the sync page doesn't load.
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
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