Complete sync failure with 1168

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gordol
Posts: 285
Joined: Sat Oct 21, 2017 5:16 pm

Complete sync failure with 1168

Post by gordol »

Build 1168 is failing to sync at all and crashes when I try to go into sync settings. I submitted a help ticket yesterday and that system has a bug too, where I cannot set the priority so it's stuck at low. Ticket 6992.

Multiple crash logs have been submitted.

Also, the home screen widget is now transparent when nothing is playing.
rusty
Posts: 8500
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Complete sync failure with 1168

Post by rusty »

Hi,

Thanks for the report! We're looking into it.

Note that build 1169 beta fixes a playback crash regression introduced in build 1168 (1169 beta was released yesterday). Let me know if it helps...

-Rusty

p.s. Ticket priorities can only be set by MM staff otherwise they all end up being tagged as 'urgent' ;-)
gordol
Posts: 285
Joined: Sat Oct 21, 2017 5:16 pm

Re: Complete sync failure with 1168

Post by gordol »

1169 fixed it, thank you.

Please reset your ticket default priority to "medium". Looking at that from both sides (I work a corporate Help Desk) telling a customer that their issue is low priority when there is only the single channel to reach support indicates that regardless if the issue it doesn't matter. It's the perception not the reality.
rusty
Posts: 8500
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Complete sync failure with 1168

Post by rusty »

Good to hear!

Also, we've updated the default priority on the helpdesk based on your suggestion--thanks!

-Rusty
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