No delivery software key e-mail after purchase Gold for 5.x License

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

longboi
Posts: 2
Joined: Thu Jun 20, 2024 3:53 pm

No delivery software key e-mail after purchase Gold for 5.x License

Post by longboi »

Hello,
I bought the Gold license this morning, and got my invoice email from MyCommerce but there is no Delivery Email (software key) following up after that.

I even tried to log on MyCommerce website to use the "ReDeliver" button to get new key email send but still no lucks

Please let me know

Thank you
Lowlander
Posts: 57002
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: No delivery software key e-mail after purchase Gold for 5.x License

Post by Lowlander »

You should be able to see the License on the MyCommerce site itself.
The email may be lost in your Junk mail.

If you're unable to resolve yourself, you can contact Sales Support with your Order Number.

EDIT: Keys ordered last night and today are not yet available or retrievable via the MyCommerce site. We are looking into the problem and will get back to all purchasers shortly.
longboi
Posts: 2
Joined: Thu Jun 20, 2024 3:53 pm

Re: No delivery software key e-mail after purchase Gold for 5.x License

Post by longboi »

I did checked my spam email folder 1st thing sadly it's nothing, I even reached out to MyCommerce support as well thinking it was on their end but they said nothing they can do and link me back here.

Thank you for the ticket link, I will try that now
rusty
Posts: 8530
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: No delivery software key e-mail after purchase Gold for 5.x License

Post by rusty »

Hi,

My apologies. We migrated to a new server yesterday, and something seems to have broken with the key management subsequent to the migration (it was working correctly initially).

We'll be getting back to you soon with your keys. Sorry for the hassle.

-Rusty
rusty
Posts: 8530
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: No delivery software key e-mail after purchase Gold for 5.x License

Post by rusty »

Update: the issue with the key server has been resolved. All users who purchased a key between last night and this morning will be receiving email with their keys shortly.

Thanks for your understanding!

-Rusty

UPDATE: keys have all been sent!
Post Reply