MM sees files the iPod/iTunes can't

Get answers about syncing MediaMonkey 4 with iPods and other devices.

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iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

MM sees files the iPod/iTunes can't

Post by iccohen1 »

Sorry if this is in the wrong forum.

My iPod Classic seems to have corrupted, in that it tells me I have zero files although I definitely have thousands (confirmed by viewing iPod as a device).

The weird thing is MediaMonkey can see the files (Windows 10 PC) that iTunes can't. Because iTunes can't see it, I can't see the files on my iPod when not attached to my PC.

Tried resetting database file to ".old" but new file was only 14kb. I realize this might be strictly an iPod issue, but thought since MM has files embedded in the iPod folder, someone might have an idea (and I've tried them all, except not restoring the iPod and losing all the music and having to reinstall all of it). Mainly because iTunes keeps saying "iTunes has detected an iPod in recovery mode. You must restore it before you can use it with iTunes."

Thanks,

-Steve
Lowlander
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Re: MM sees files the iPod/iTunes can't

Post by Lowlander »

On MediaMonkey 4 you need to update this plugin: https://www.mediamonkey.com/addons/brow ... nc-plugin/

You may have to reset the device and you need to resync for things to work properly.
iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

I installed the plug-in per your suggestion; MM 4 can still see the music, but iTunes is still giving me the message. I might try plugging into my wife's Mac and see what iTunes says there. Stay tuned!
Lowlander
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Re: MM sees files the iPod/iTunes can't

Post by Lowlander »

Installing the plugin doesn't fix the existing problem. You'll need to resync (and maybe do a device reset).
iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

I think I'm SOL because it won't give me the sync option, it's still telling me need to reformat. :x
Lowlander
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Re: MM sees files the iPod/iTunes can't

Post by Lowlander »

Which iTunes should be able to do.
iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

Yes it wants to, but it will wipe the drive and have to reinstall the 12K+ songs. Doing that as a last resort.
Peke
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Re: MM sees files the iPod/iTunes can't

Post by Peke »

Hi,
You can Offload Tracks from iPod to PC using MM and then format before you resync.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

Argh! Where were you yesterday? :(

I gave up and reformatted it. Tried reinstalling songs from my Google drive, and it died on me after installing 5000+ songs (I have 20,000+). So trying it again.

But going forward how would I offload them?
Peke
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Re: MM sees files the iPod/iTunes can't

Post by Peke »

Hi,
Use MM to browse tracks on iPod -> Select all tracks -> Right click -> Auto Organize -> COPY TRACKS to this Destination with this filename mask -> OK and wait.

Suggestion is to use F1 to get help on destination masks.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

Awesome, thanks Peke!!!
Peke
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Re: MM sees files the iPod/iTunes can't

Post by Peke »

My pleasure.

Happy Monkeying!
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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iccohen1
Posts: 17
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Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

OK, so I reloaded my 20,000+ songs through iTunes and was able to play my music in the car no problem. After I finished the uploads, I started to use MM to edit the album covers and titles like I had done in the past.

I properly ejected the iPod from Windows 10 (MM wouldn't eject it), and and went to use it in the car this morning. To my dismay it said there was "No Music". I am using v 4.1.31 of MM.

Clearly MM is doing something to the iPod/iTunes to cause this (the songs are all still there). Does anyone have an idea what could be causing this? Is there a setting I hit by mistake? I still have the songs on my Desktop, but I don't want to rebuild it if I don't have to. Should I update to MM 5?

I won't re-attach it to iTunes or MM until I have a better handle on it.

Thanks!
Peke
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Re: MM sees files the iPod/iTunes can't

Post by Peke »

Hi,
iccohen1 wrote: Fri Jan 28, 2022 1:23 pm I won't re-attach it to iTunes or MM until I have a better handle on it.
Unplug iPod -> Start MM using Run As Adninistrator -> Install below downloaded plugins from tools>Extensions>Add (Make sure that Install as User is disabled) -> Restart MM4 and you should be OK.

Latest iTunes Changed Database hashes to break third party apps compatibility with all Apple devices.

https://www.mediamonkey.com/addons/brow ... c-plug-in/
https://www.mediamonkey.com/addons/brow ... nc-plugin/
iccohen1 wrote: Fri Jan 28, 2022 1:23 pm Should I update to MM 5?
That is recommended as plugin fix is included.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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iccohen1
Posts: 17
Joined: Thu Jun 27, 2019 2:11 pm

Re: MM sees files the iPod/iTunes can't

Post by iccohen1 »

Peke-

First, thanks for your help on this.

Followed the steps as you noted above:
1. Unplugged iPod
2. Ran MM as administrator
3. Added the extensions to MM4 as you noted
4. Connected iPod, worked fine. Even did a sync with the iPod. (Disabled the sync once it finished as it was taking forever)
5. iPod still shows "No Music" after disconnecting properly from Win 10.
6. Installed MM5 (separate install, so was able to have both MM4 & MM5 on my PC).

Still having issue with "No Music". So I uninstalled iTunes, ran CCleaner to remove rogue registry entries, and installed an older version of iTunes (12.2) that wouldn't break the compatibility. But it still gave me the same issues from when I first ran into the issue (i.e. need to Reset).

Any more suggestions on what I can do?
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