Mediamonkey won't play .m4a files on Fiio m11 plus

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Rayandkerry

Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Hi. I have been using mediamonkey for android for many years with the same music library. Most of my files are Apple lossless (.m4a files).

These same Apple lossless files play fine in mediamonkey on all my other devices (Galaxy A32 5G, LG V20, LG V40, etc.), except my new Fiio M11 Plus.

Mediamonkey will play .mp3 files on the Fiio. Just the m4a files don't work. They look like they're playing, but no sound.

These same m4a files play fine on the Fiio using their native music app.

How do I get mm to play all my m4a files on my Fiio m11 plus?
Rayandkerry

Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

I just installed VLC for Android on the Fiio and it plays the m4a files too.
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
Based on what you said it looks that FiiO do not have native support for ALAC (m4a Lossless), but both Native player and VLC (which is known) use own custom codecs not registered on OS.

Have you tried rename that M4a to ALAC and try to play in MMA folder browser?

Also if you can please use ⋮ -> About MediaMonkey -> Send Logs -> Write LOG id here and press OK to send log to us. That way we can see what exactly is going on when MMA tries to play the track.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Hi. Sorry...I know this is an ancient thread! But I got busy with other life problems. Just getting back to this issue

So I played an ALAC file in Mediamonkey on my Fiio M11 Plus Ltd that plays fine in all the other music apps. As I stated before...no sound. The app looks like it's playing the file...but no sound

So I exported and sent the logs.

The log ID was R84MF8ZVD3
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
What other apps you tested beside native and VLC? I would like to confirm if they are also use own codes instead of Device built in.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Hi. AIMP and Poweramp both work fine too
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
I tested both apps and as I suspected both AIMP and PowerAmp uses own codecs and not codecs supplied buy device.

I would be curious if you can open support ticket and supply us DL link to one sample track that I can try to play on some friends FiiO device (if he loan me again)?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Sure. Here's one:

https://Dropbox.com/l/scl/AACEofIFOxvaw ... TSZP93qCSI

Notice I put a space between "Dropbox" and ".com/l/scl/AACEofIFOxvawLn2j-mwvNRpRTSZP93qCSI". This wouldn't post unless I did that. You'll have to reconstruct the link...

Thanks for all your help!

Ray
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
File is not publically shared I can't download it without access rights.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Weird. It says anyone with the link can view the file

https://www.dropbox.com/l/scl/AAB-wSAle ... xwMWfm5Kxw

Try this one...
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
Unfortunately still no luck:
Image
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Is there an email I can send it to? Not sure how to get this to work...
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
No, it needs to be publically available, just right click on file -> share and make settings look like this. After you done use create and close dialog.
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Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Rayandkerry
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Rayandkerry »

Yeah. It did look like that. Not sure why it's not working
Peke
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Re: Mediamonkey won't play .m4a files on Fiio m11 plus

Post by Peke »

Hi,
Not sure I tried from 3 accounts and neither have access.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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