Update problem

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bjkofron
Posts: 2
Joined: Sat Dec 03, 2022 11:03 pm

Update problem

Post by bjkofron »

Keep getting this error after the latest update. Makes the program unusable.

Image
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Update problem

Post by Lowlander »

Is this with MediaMonkey 5.0.4.2690 and what are you doing when this error appears?
bjkofron
Posts: 2
Joined: Sat Dec 03, 2022 11:03 pm

Re: Update problem

Post by bjkofron »

Yes, it is MediaMonkey 5.0.4.2690 and it comes up every time I start the program. I have tried all three options it offers. Restart & Continue both just come back to this error. Safe mode gives me some functionality, but not much.
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Update problem

Post by Lowlander »

Can you please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.
Rob_S
Posts: 868
Joined: Wed Mar 10, 2021 1:53 pm

Re: Update problem

Post by Rob_S »

Have you tried the "MediaMonkey_NoGPU.bat" for startup?

Found in the "C:\Program Files (x86)\MediaMonkey 5" folder...

If that doesn't fix it, then I would also try uninstall, re-download, and re-install.
Using 5.1 LATEST alpha or beta build on Windows 10, HP laptop, managing 13k tracks
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