Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Moderator: Gurus
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Hi,
When I go to ☰ -> Options -> General I get these options in 1061
After I tap on allow MediaMonkey to run in background I get prompt to allow that.
When I go to ☰ -> Options -> General I get these options in 1061
After I tap on allow MediaMonkey to run in background I get prompt to allow that.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Very strange. I have 1061 also but nothing about battery or background use. Just the crash log option.
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MMA beta tester
MMA beta tester
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
That's because the current implementation removes the battery-de-optimization option if MMA is already set to 'unrestricted' in Android's battery options. We're aware that this isn't the most user-friendly approach and plan to improve on itVery strange. I have 1061 also but nothing about battery or background use. Just the crash log option.
-Rusty
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Thanks. So does this mean MMA "thinks" it's already set to unrestricted? This is confusing because as I noted in an earlier post though, I can't seem to apply unrestricted settings to MMA the Android settings. Also, if true, it would mean there must be a different cause of the sync problem than the "timeout" idea suggested in an earlier post.rusty wrote: ↑Sun Jan 22, 2023 9:52 pmThat's because the current implementation removes the battery-de-optimization option if MMA is already set to 'unrestricted' in Android's battery options. We're aware that this isn't the most user-friendly approach and plan to improve on itVery strange. I have 1061 also but nothing about battery or background use. Just the crash log option.
-Rusty
Let me know what you think. Thanks
MMW Gold Lifetime user
MMA beta tester
MMA beta tester
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
What does Android show when you Tap-hold on the MMA icon > Tap 'i' > Tap 'Battery' ? (it should indicate whether MMA is Unrestricted / Optimized / Restricted).
-Rusty
-Rusty
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Thanks. On the final screen there the "allow background activity" toggle is greyed out so I can't change it but it reads "background battery usage can't be restricted". Below that, the "optimize battery usage" setting reads "not optimized".
Hope that helps, thanks!
MMW Gold Lifetime user
MMA beta tester
MMA beta tester
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
It tells us that the connection timeout is occurring for some reason other than this setting.
One other possibility: Samsung devices have a 'Power saving' tile in quick settings. Is that enabled?
-Rusty
One other possibility: Samsung devices have a 'Power saving' tile in quick settings. Is that enabled?
-Rusty
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
No that setting is not enabled. Although, under device care>battery>power mode, the setting is "optimized" but as far as I can tell that is mostly dealing with screen brightness.
For what it's worth, I don't think I've ever changed the power settings and wasn't having this problem with MMA 1, and I don't have trouble with other apps continuing to function in the "background" or when the screen times out. This may not be related though.
Thanks
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
latest wifi sync fail debug log 6PWTL6NMMS
Version 1063
Version 1063
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Wifi sync fail debug log 8PTP2BSZIW
Version 1066
Version 1066
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MMA beta tester
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Thanks! We still plan on looking into this.
-Rusty
-Rusty
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Debug log 4ZP19BF9WS
Version 2.0.0.1070
The info on fixes for this version indicated failed downloads and sync failure would be addressed with this version. Was that supposed to address the problem I've been reporting here?
Version 2.0.0.1070
The info on fixes for this version indicated failed downloads and sync failure would be addressed with this version. Was that supposed to address the problem I've been reporting here?
MMW Gold Lifetime user
MMA beta tester
MMA beta tester
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Hi,
2.0.0.1071 should be also available (as soon as Google authorize it), which have further optimization and fixes, along additional logged info in case of persisting issues like yours.
Would be great if you can generate new log using that version.
2.0.0.1071 should be also available (as soon as Google authorize it), which have further optimization and fixes, along additional logged info in case of persisting issues like yours.
Would be great if you can generate new log using that version.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
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- Posts: 230
- Joined: Wed Nov 09, 2016 11:59 pm
Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Hi, thanks. Will do.
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MMA beta tester
MMA beta tester
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Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]
Debug log ID LXK99PGVQ9
Version 1071
I think it went on for the longest time yet this time and I started to think the issue was resolved. It downloaded about 460 tacks but did crash eventually.
Version 1071
I think it went on for the longest time yet this time and I started to think the issue was resolved. It downloaded about 460 tacks but did crash eventually.
MMW Gold Lifetime user
MMA beta tester
MMA beta tester