5.1 Builds will not open

Help improve MediaMonkey 5 by testing the latest pre-release builds, and reporting bugs and feature requests.

Moderator: Gurus

Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

5.1 Builds will not open

Post by Crocodile73 »

issue already logged. None of the beta builds open for me. Tried all the tips, but they don't help. It just refuses to go past the initial load screen. 5.0.4 works fine. :x
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
Only other thing I can think of is that Chromium fail/refuse to initialize.

Have you tried NOGPU BAT file from MM installation folder. Before that Ensure that no MediaMonkey Files are started in Details of task manager.

Lastly can you give us brief information of your Computer hardware and Windows Version?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

I have already tried the noGPU batch file. Does the same. Windows 11 22H2 (22621.1776) x64. Intel i5, 12GB Ram. Radeon GPU. SSD. Never had issues with any builds before these.
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
Strange, even MM do not start completely a debug log attached to support ticket as described here viewtopic.php?f=30&t=86643 should show enough where MM fail to start.

Curious, what is the Radeon GPU and Driver version you use?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

its already been logged, 2 weeks ago, with information. The debug seems to be this.
00000033 10.88619709 [10128] MM5 [5380](B) Crash in chromium message loop: Access violation at address 66137EB3 in module 'libcef.dll'. Read of address 00000010
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
Can you please attach TXT file exported from CPU-Z to your Ticket #5840 ?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

added it to the ticket.
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
As it looks like you know what you are doing. I wonder if you have tried using one of custom drivers from https://forums.guru3d.com/threads/amern ... ql.436611/ https://sourceforge.net/projects/amernimezone/files/ ?

FYI I am really impressed i5-3470t + Radeon 7800M and Win 11. WOW!!!
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

I have never needed to delve into modified drivers. I used to decades ago. But my knowledge on which to try is limited. Never had any issue running Windows 11. Seems strange to an old guy like me, graphics drivers should impact on listening to music.

ok so I ran and followed all the steps to install modified 23.4.2. Made no difference to mediamonkey issue.
Ludek
Posts: 4959
Joined: Fri Mar 09, 2007 9:00 am

Re: 5.1 Builds will not open

Post by Ludek »

Thanks for reporting, will be fixed as https://www.ventismedia.com/mantis/view.php?id=20048
The key to replicate is to switch to Touch mode
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

Looks like I will stay on 5.4 going forward. Still saying the same about a crash in chromium.
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
Latest version is out and it should start normally. Try Clean Portable install in new folder.
Crocodile73 wrote: Thu May 25, 2023 11:52 am Looks like I will stay on 5.4 going forward. Still saying the same about a crash in chromium.
Yes, because crash is happening in libcef.dll which loads MM GUI and is rendered by chromium.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Crocodile73
Posts: 16
Joined: Wed May 03, 2023 11:11 am

Re: 5.1 Builds will not open

Post by Crocodile73 »

That is the new build, I tried. Installed as a normal install and then as a portable. Still shows the same error.
Peke
Posts: 17484
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: 5.1 Builds will not open

Post by Peke »

Hi,
Due the security and privacy issues every MM 5.1 uses Chromium 109 while latest MM 5.0.4 uses Chromium 98. That is why you get error in this new build.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Rob_S
Posts: 885
Joined: Wed Mar 10, 2021 1:53 pm

Re: 5.1 Builds will not open

Post by Rob_S »

So are you saying this error should still be happening in latest build??

I thought it had been corrected in 2806...
Using 5.1 LATEST alpha or beta build on Windows 10, HP laptop, managing 13k tracks
Post Reply