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Hiby R5- Media Monkey not playing after update
Posted: Fri Nov 17, 2023 10:25 am
by sjc777
I installed a software update from Hiby this week and MediaMonkey is now hanging on the first track of all albums and will not play. My version is 2.0.0.1152 of Media Monkey... I tried uninstalling and reinstalling. Other playback software is working, just having the problem with Media Monkey.
Re: Hiby R5- Media Monkey not playing after update
Posted: Fri Nov 17, 2023 7:09 pm
by Peke
Hi,
Please use ☰ -> ? -> Send logs -> WRITE LOG ID here in reply -> Send LOG ID -> Submit reply with backed up Log ID. That should give us info why MMA stalls on playback.
Re: Hiby R5- Media Monkey not playing after update
Posted: Mon Nov 20, 2023 8:13 am
by sjc777
Thank you .... this is the log ID.
HQBS7D9F4W
Steve
Re: Hiby R5- Media Monkey not playing after update
Posted: Mon Nov 20, 2023 12:05 pm
by Peke
Hi,
Ok, thx for info sent it for analyze.