Bought MM lifetime, not able to download

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Arafel
Posts: 25
Joined: Tue Apr 02, 2024 8:49 am

Bought MM lifetime, not able to download

Post by Arafel »

SSIA. Bought last night, never got a download link.
Lowlander
Posts: 56884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Bought MM lifetime, not able to download

Post by Lowlander »

You can download from the Download page or here: https://www.mediamonkey.com/support/kno ... diamonkey/

If you need your License, please contact Sales Support directly.
Arafel
Posts: 25
Joined: Tue Apr 02, 2024 8:49 am

Re: Bought MM lifetime, not able to download

Post by Arafel »

Is it a separate download, or the same program and I just activate it? I already have the free version of MM 5 installed.
Lowlander
Posts: 56884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Bought MM lifetime, not able to download

Post by Lowlander »

All of it is the same download. The License unlocks the Gold features.
Arafel
Posts: 25
Joined: Tue Apr 02, 2024 8:49 am

Re: Bought MM lifetime, not able to download

Post by Arafel »

It's extremely frustrating that I placed an order via PayPal 18 hours ago and still don't have a license key, and apparently there is no way to get one, even though I look on PayPal and see an order number from MM and a transaction number from GRB. Very, very poor business model. You shouldn't have to freaking wait to get your license.
Lowlander
Posts: 56884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Bought MM lifetime, not able to download

Post by Lowlander »

Generally the email is lost in junk folder when this happens. However, you can contact MediaMonkey Sales Support with your Order Number for assistance with your License.
Arafel
Posts: 25
Joined: Tue Apr 02, 2024 8:49 am

Re: Bought MM lifetime, not able to download

Post by Arafel »

Lowlander wrote: Mon Apr 29, 2024 10:27 am Generally the email is lost in junk folder when this happens. However, you can contact MediaMonkey Sales Support with your Order Number for assistance with your License.
Not in junk. Opened a support case yesterday and still no response
Arafel
Posts: 25
Joined: Tue Apr 02, 2024 8:49 am

Re: Bought MM lifetime, not able to download

Post by Arafel »

Twp freaking days and no software license? Do I need to submit for fraud on my PayPal?
Peke
Posts: 17574
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Bought MM lifetime, not able to download

Post by Peke »

Hi,
It can take up to 72h to PayPal transfer Money to our account. As I replied in PM please provide support ticket with full name, screenshot successful of transaction from PayPal and email address you used to purchase.

Re fraud claim: If you feel like, but if there is any issues we have 30 days no questions asked return policy. Please be patient. You can always refer to this post or support ticket.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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