new ios 18 trouble
Moderator: Gurus
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- Posts: 16
- Joined: Sat Sep 30, 2023 6:44 pm
new ios 18 trouble
Since the update to ios 18 the other day, i am running into the 'iTunes desktop version' error. I uninstalled both MM5 and itunes 64 for desktop and reinstalled. still have that problem.
i can view my phone contents, but not change them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i can view my phone contents, but not change them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Re: new ios 18 trouble
Hi,
Make sure you are using latest version of MM 2024 from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Older versions will maybe get newest iOS support plugin if it is safe (there is no many changes in MM CORE CODE) and only after MM 2024 stable gets released.
Make sure you are using latest version of MM 2024 from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Older versions will maybe get newest iOS support plugin if it is safe (there is no many changes in MM CORE CODE) and only after MM 2024 stable gets released.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
-
- Posts: 16
- Joined: Sat Sep 30, 2023 6:44 pm
Re: new ios 18 trouble
Well, thank you. That did fix my problem. I am glad that my license will be renewed in the new version. Cheers.
Re: new ios 18 trouble
Hi,
My pleasure to help. If you have issues with licensing MM 2024 write down support ticket to accounting and they will step in to help.
My pleasure to help. If you have issues with licensing MM 2024 write down support ticket to accounting and they will step in to help.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: new ios 18 trouble
Thank you, can confirm I had the same issue and the 2024 build fixed it
Re: new ios 18 trouble
I am trying to synch to an iPhone 16 with iOS 18.0.1. I have reinstalled iTunes 64 and MM 2024. I get no error messages and synch acts like it is working but nothing is getting written to the iPhone. MM shows the contents of the iPhone but they are really not there. When trying to play one of the supposed iPhone files, it says it isn't there. The iPhone storage shows no music files are there, and Apple Music has nothing in its library. My windows version is 11 Pro, v24h2.
Re: new ios 18 trouble
Which Build (Help > About) of MediaMonkey 2024 are you using?
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: new ios 18 trouble
Have you synced to the previous iOS 18 release before, or just the 18.0.1 variant just released?
Can you please capture the Sync of a few files in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
This will help a developer analyze why this fails on your setup.
Can you please capture the Sync of a few files in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
This will help a developer analyze why this fails on your setup.
Download MediaMonkey | License
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: new ios 18 trouble
I have not synched to iOS 18. This is a new iPhone and I am setting it up. As a first step, it upgraded to 18.0.1. I do not understand "debug log (step 4b)". When I downloaded MM 2024 I was given the choice of debug or not debug. I chose not debug. Is that related to step 4b?
Re: new ios 18 trouble
Did you read the linked instructions in step 4b? It explains how to create a debug log. You will need to install the debug version of MediaMonkey on top of your current install to do this.
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: new ios 18 trouble
Sorry, but I have not seen a link for any instructions. I just clicked the download link in this thread. I have now installed the debug version though. There is a possibility that the issues are caused by the Win 11v2424H2 up which I just installed yesterday. I am have having a ton of issues and am going to rollback. Once I do that, I will retest MM and report back.
Re: new ios 18 trouble
It was provided above, here it's again: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: new ios 18 trouble
fwiw, I just tested USB sync with iOS 18.0.1 and it worked as expected. Could it be that auto-conversion was disabled (i.e. the tracks were synced but in a format not supported by Apple music)?
-Rusty
-Rusty
Re: new ios 18 trouble
Good to know it should work. Right now I am buried in Windows issues. The rollback went quickly but left me with a lot of broken things. I was able to test MM 2024 to IOS 18.0.1 after the rollback and it failed as before the rollback so it does not look like a Windows issue. I will check the auto-conversion settings later, and get some debug information if there are still issues.