new ios 18 trouble

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Bluemoon.Bear
Posts: 16
Joined: Sat Sep 30, 2023 6:44 pm

new ios 18 trouble

Post by Bluemoon.Bear »

Since the update to ios 18 the other day, i am running into the 'iTunes desktop version' error. I uninstalled both MM5 and itunes 64 for desktop and reinstalled. still have that problem.

i can view my phone contents, but not change them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
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Re: new ios 18 trouble

Post by Peke »

Hi,
Make sure you are using latest version of MM 2024 from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d

Older versions will maybe get newest iOS support plugin if it is safe (there is no many changes in MM CORE CODE) and only after MM 2024 stable gets released.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Bluemoon.Bear
Posts: 16
Joined: Sat Sep 30, 2023 6:44 pm

Re: new ios 18 trouble

Post by Bluemoon.Bear »

Well, thank you. That did fix my problem. I am glad that my license will be renewed in the new version. Cheers.
Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: new ios 18 trouble

Post by Peke »

Hi,
My pleasure to help. If you have issues with licensing MM 2024 write down support ticket to accounting and they will step in to help.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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miasma667

Re: new ios 18 trouble

Post by miasma667 »

Thank you, can confirm I had the same issue and the 2024 build fixed it
Reset
Posts: 7
Joined: Thu Dec 05, 2019 12:53 pm

Re: new ios 18 trouble

Post by Reset »

I am trying to synch to an iPhone 16 with iOS 18.0.1. I have reinstalled iTunes 64 and MM 2024. I get no error messages and synch acts like it is working but nothing is getting written to the iPhone. MM shows the contents of the iPhone but they are really not there. When trying to play one of the supposed iPhone files, it says it isn't there. The iPhone storage shows no music files are there, and Apple Music has nothing in its library. My windows version is 11 Pro, v24h2.
Lowlander
Posts: 57474
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: new ios 18 trouble

Post by Lowlander »

Which Build (Help > About) of MediaMonkey 2024 are you using?
Reset
Posts: 7
Joined: Thu Dec 05, 2019 12:53 pm

Re: new ios 18 trouble

Post by Reset »

2024.0.0.3061
Lowlander
Posts: 57474
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: new ios 18 trouble

Post by Lowlander »

Have you synced to the previous iOS 18 release before, or just the 18.0.1 variant just released?

Can you please capture the Sync of a few files in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this fails on your setup.
Reset
Posts: 7
Joined: Thu Dec 05, 2019 12:53 pm

Re: new ios 18 trouble

Post by Reset »

I have not synched to iOS 18. This is a new iPhone and I am setting it up. As a first step, it upgraded to 18.0.1. I do not understand "debug log (step 4b)". When I downloaded MM 2024 I was given the choice of debug or not debug. I chose not debug. Is that related to step 4b?
Lowlander
Posts: 57474
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: new ios 18 trouble

Post by Lowlander »

Did you read the linked instructions in step 4b? It explains how to create a debug log. You will need to install the debug version of MediaMonkey on top of your current install to do this.
Reset
Posts: 7
Joined: Thu Dec 05, 2019 12:53 pm

Re: new ios 18 trouble

Post by Reset »

Sorry, but I have not seen a link for any instructions. I just clicked the download link in this thread. I have now installed the debug version though. There is a possibility that the issues are caused by the Win 11v2424H2 up which I just installed yesterday. I am have having a ton of issues and am going to rollback. Once I do that, I will retest MM and report back.
Lowlander
Posts: 57474
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: new ios 18 trouble

Post by Lowlander »

It was provided above, here it's again: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
rusty
Posts: 8705
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: new ios 18 trouble

Post by rusty »

fwiw, I just tested USB sync with iOS 18.0.1 and it worked as expected. Could it be that auto-conversion was disabled (i.e. the tracks were synced but in a format not supported by Apple music)?

-Rusty
Reset
Posts: 7
Joined: Thu Dec 05, 2019 12:53 pm

Re: new ios 18 trouble

Post by Reset »

Good to know it should work. Right now I am buried in Windows issues. The rollback went quickly but left me with a lot of broken things. I was able to test MM 2024 to IOS 18.0.1 after the rollback and it failed as before the rollback so it does not look like a Windows issue. I will check the auto-conversion settings later, and get some debug information if there are still issues.
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