Synchronisation fails Windows 11 - MediaMonkey hangs

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fm42
Posts: 5
Joined: Wed Aug 12, 2020 9:32 am

Synchronisation fails Windows 11

Post by fm42 »

I just upgraded to Windows 11. I tried to synchronise with my Android phone via USB as I don't have WIFI on my desktop computer. When I start the synchronisation I get an error

Application Error

Application thrown an exceptionAccess violation at address 009DC00B in module @MediaMonkeyEngine.exe'. Read of address 00000010
Would you like to restart MediaMonkey in Safe mod?

When I click Continue I see a spinning symbol in the applications title bar but there is no synchronisation going on.

PS> Is this the only way to contact support?
fm42
Posts: 5
Joined: Wed Aug 12, 2020 9:32 am

Synchronisation fails Windows 11 - MediaMonkey hangs

Post by fm42 »

Trying to synchronise library to Android devise via USB (no WIFI on desktop box).
I get an error (Access violation)
When I click Continue the program hangs. I am not able to close MediaMonkey.
When I clicked then on a different device in MM the whole application window went white. Trying to close the app from taskbar did not work.
I had to kill the app via the task manager.
Last edited by Lowlander on Sun Sep 29, 2024 3:49 pm, edited 1 time in total.
Reason: Merged with existing post
Lowlander
Posts: 57473
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Synchronisation fails Windows 11

Post by Lowlander »

Which Build (Help > About) of MediaMonkey are you using? If not MediaMonkey 2024, can you please try that?

Note that you don't need wi-fi on the desktop, you just need both devices connected to the same router/network.

You can contact Support directly using the Support link on top.
fm42
Posts: 5
Joined: Wed Aug 12, 2020 9:32 am

Re: Synchronisation fails Windows 11 - MediaMonkey hangs

Post by fm42 »

MediaMonkey 5.0.5.2695
Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Synchronisation fails Windows 11 - MediaMonkey hangs

Post by Peke »

fm42 wrote: Mon Sep 30, 2024 9:18 am MediaMonkey 5.0.5.2695
Can you let us know if this occurs with the most recent MMW 2024 build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d ?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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