music pauses when screen goes off [#21255]

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railfan-eric
Posts: 113
Joined: Sun Dec 19, 2021 1:31 am

music pauses when screen goes off [#21255]

Post by railfan-eric »

Ok this is really annoying. I don't think my Windows 11 computer updated. but something changed and i can't find it in the settings anywhere on the computer. but yesterday i noticed when the screen goes off the Youtube music app through Chrome Browser stops playing when the screen goes off even though i'm listening on my earbuds around the house and poof my music is gone. so today i put it on media monkey and the screen went off and poof the music paused. as soon as i touch the mouse the screen comes back on and the music starts playing. but i wanted the bird sounds and nature playlist to play while i was gone for my pet birds to listen to and when i came home it wasn't playing till i touched my mouse. so annoying. now i can't even play something for the birds while i'm gone.

Please tell me there's a fix for this.
Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: music pauses when screen goes off

Post by Peke »

Hi,
I am unable to replicate for now, but will keep trying.

Can you please follow steps from https://www.mediamonkey.com/forum/viewtopic.php?t=86643 and supply us a debug lig while we are trying to replicate issue in our environment.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to attach PICTURE/SCREENSHOTS to forum posts
CrashMonkey
Posts: 160
Joined: Sat Oct 21, 2023 10:34 am

Re: music pauses when screen goes off

Post by CrashMonkey »

Well thats how sleep mode works, when no user activity is detected(mouse, touch or keyboard input), it goes in low powermode.
Video players usually send a signal (user32.dll SetThreadExecutionState) to keep the pc from going to sleep while playing, and exit the state when you stop watching. That way you can watch a movie for 2 hours and pc is not going to sleep. Don't know if MediaMonkey does that. I don't use sleep of hibernation mode on my pc, so don't know what default behaivor is.

Please try if this helps:
1) Go to the control panel and click Power Options.
2) Then click Change when the computer sleeps.
3) Click advanced power settings.
4) Click the plus + on Multimedia settings.
5) Click the plus + on When sharing media and make sure to choose Prevent idling to sleep under setting.
6) Click apply and then click okay.

If still does not work. Open start menu, type cmd.exe right click item open as administrator
copy and paste line below and press enter:
powercfg /QH >"%UserProfile%\Desktop\PowerPlanSettings.txt"

On your desktop is a file created with all your power settings, please copy paste the text here, so we can see how your pc is setup exactly for sleep/power settings.
I am using MediaMonkey on my Retro Systems, using the latest Beta build on Windows 11. Managing ~53k files
Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: music pauses when screen goes off

Post by Peke »

Hi,
I manage to replicate on one of my PCs

Added as https://www.ventismedia.com/mantis/view.php?id=21255
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
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How to attach PICTURE/SCREENSHOTS to forum posts
railfan-eric
Posts: 113
Joined: Sun Dec 19, 2021 1:31 am

Re: music pauses when screen goes off

Post by railfan-eric »

Peke wrote: Tue Oct 08, 2024 10:57 am Hi,
I am unable to replicate for now, but will keep trying.

Can you please follow steps from https://www.mediamonkey.com/forum/viewtopic.php?t=86643 and supply us a debug lig while we are trying to replicate issue in our environment.
I sent a log and this is the number it copied to paste. AF9B0000
let me know if that's what you needed or need something else.
Peke
Posts: 17861
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: music pauses when screen goes off [#21255]

Post by Peke »

Hi,
You have not followed steps from https://www.mediamonkey.com/forum/viewtopic.php?t=86643 to create ticket and supply DBGView log file. AF9B0000 is just log id for manual sending MM app state, not actual log with behavior. Please follow steps from above link.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
railfan-eric
Posts: 113
Joined: Sun Dec 19, 2021 1:31 am

Re: music pauses when screen goes off [#21255]

Post by railfan-eric »

Peke wrote: Thu Oct 10, 2024 3:55 am Hi,
You have not followed steps from https://www.mediamonkey.com/forum/viewtopic.php?t=86643 to create ticket and supply DBGView log file. AF9B0000 is just log id for manual sending MM app state, not actual log with behavior. Please follow steps from above link.
that's how i did it for someone else in the forum awhile back. I am overwhelmed by all the reading on that page. I have been having chronic migraines almost everyday for several weeks. I don't feel so well to try to figure out all those steps. i'm a 1,2,3 step kind of person . with ADHD no less.
railfan-eric
Posts: 113
Joined: Sun Dec 19, 2021 1:31 am

Re: music pauses when screen goes off [#21255]

Post by railfan-eric »

don't know about media monkey but my computer rebooted on it's own . now the problem with YT Music is fine and the music stayed playing when the screen was off. i haven't tried media monkey yet. I checked for updates manually the other day and there was nothing. it must have gotten an update later and rebooted.
CrashMonkey
Posts: 160
Joined: Sat Oct 21, 2023 10:34 am

Re: music pauses when screen goes off [#21255]

Post by CrashMonkey »

How to see why computer rebooted:
Follow the steps in this article.
https://www.tenforums.com/tutorials/783 ... ndows.html
I am using MediaMonkey on my Retro Systems, using the latest Beta build on Windows 11. Managing ~53k files
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