Update with Lifetime license not working.

[JIMSOXX]

The 5.0.4.2690 update is not working with my MM5 lifetime license...seems to be disabled...

[Lowlander]

How exactly are things not working? When you update an existing Gold install you don't need to enter your License again. Help > About will show if you're using the Gold License already.

[JIMSOXX]

he music stops and MM5 screen goes white...this has happened at least 10 times in the last week!!!

[Rob_S]

For some people who have problems such as this, it can be made to work by running with the following command, found in the "C:\Program Files (x86)\MediaMonkey 5" folder: "MediaMonkey_NoGPU.bat" to start the program

[Lowlander]

Please capture the white screen event in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

You can leave DebugView running for prolonged periods till you capture MediaMonkey entering a white screen state, then save the log.

This will help a developer analyze why this happens on your setup.

[JIMSOXX]

Please capture the white screen event in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

You can leave DebugView running for prolonged periods till you capture MediaMonkey entering a white screen state, then save the log.

This will help a developer analyze why this happens on your setup.

I'm not technically savvy to accomplish this guidance...

[Rob_S]

It is really quite easy to try.

Using windows file explorer, navigate to the mediamonkey folder in programfiles(x86), find the file called MediaMonkey_NoGPU.bat, and DoubleClick it to start mediamonkey

In file explorer you might need to turn on the option to show hidden files and folders

[Lowlander]

Capturing a debug log is actually really easy, even though it looks daunting.
1) Download and run DebugView: http://technet.microsoft.com/en-us/sysi ... s/bb896647
2) Download, install on top and run the debug version of MediaMonkey:https://www.mediamonkey.com/sw/MediaMon ... _Debug.exe
3) Reproduce what causes the problem or wait till the problem happens
4) Once the problem has occurred, save the log in DebugView and attach the log file to a Support Ticket