Update with Lifetime license not working.
Moderator: Gurus
Re: Update with Lifetime license not working.
The 5.0.4.2690 update is not working with my MM5 lifetime license...seems to be disabled...
Re: Update with Lifetime license not working.
How exactly are things not working? When you update an existing Gold install you don't need to enter your License again. Help > About will show if you're using the Gold License already.
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: Update with Lifetime license not working.
he music stops and MM5 screen goes white...this has happened at least 10 times in the last week!!!
Re: Update with Lifetime license not working.
For some people who have problems such as this, it can be made to work by running with the following command, found in the "C:\Program Files (x86)\MediaMonkey 5" folder: "MediaMonkey_NoGPU.bat" to start the program
Using 5.1 LATEST alpha or beta build on Windows 10, HP laptop, managing 13k tracks
Re: Update with Lifetime license not working.
Please capture the white screen event in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
You can leave DebugView running for prolonged periods till you capture MediaMonkey entering a white screen state, then save the log.
This will help a developer analyze why this happens on your setup.
You can leave DebugView running for prolonged periods till you capture MediaMonkey entering a white screen state, then save the log.
This will help a developer analyze why this happens on your setup.
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Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: Update with Lifetime license not working.
I'm not technically savvy to accomplish this guidance...Lowlander wrote: ↑Fri Dec 09, 2022 11:24 am Please capture the white screen event in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
You can leave DebugView running for prolonged periods till you capture MediaMonkey entering a white screen state, then save the log.
This will help a developer analyze why this happens on your setup.
Re: Update with Lifetime license not working.
It is really quite easy to try.
Using windows file explorer, navigate to the mediamonkey folder in programfiles(x86), find the file called MediaMonkey_NoGPU.bat, and DoubleClick it to start mediamonkey
In file explorer you might need to turn on the option to show hidden files and folders
Using windows file explorer, navigate to the mediamonkey folder in programfiles(x86), find the file called MediaMonkey_NoGPU.bat, and DoubleClick it to start mediamonkey
In file explorer you might need to turn on the option to show hidden files and folders
Using 5.1 LATEST alpha or beta build on Windows 10, HP laptop, managing 13k tracks
Re: Update with Lifetime license not working.
Capturing a debug log is actually really easy, even though it looks daunting.
1) Download and run DebugView: http://technet.microsoft.com/en-us/sysi ... s/bb896647
2) Download, install on top and run the debug version of MediaMonkey:https://www.mediamonkey.com/sw/MediaMon ... _Debug.exe
3) Reproduce what causes the problem or wait till the problem happens
4) Once the problem has occurred, save the log in DebugView and attach the log file to a Support Ticket
1) Download and run DebugView: http://technet.microsoft.com/en-us/sysi ... s/bb896647
2) Download, install on top and run the debug version of MediaMonkey:https://www.mediamonkey.com/sw/MediaMon ... _Debug.exe
3) Reproduce what causes the problem or wait till the problem happens
4) Once the problem has occurred, save the log in DebugView and attach the log file to a Support Ticket
Download MediaMonkey | License
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)