Error when synching: "There was a problem synchronizing the following itiem(s):"

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Expand view Topic review: Error when synching: "There was a problem synchronizing the following itiem(s):"

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by vectornut » Sun Sep 07, 2025 6:50 pm

Peke wrote: Sun Sep 07, 2025 3:55 pm Hi,
Picture shows it clearly that MM can't find these files in reported path. Please check files in MM library and try to play them or use Music -> Files to edit -> Dead links and see if they can't be found. If yes please either get them from backup or Clear MM library of dead links and error will be no more.
This got me pointed in the right direction (or at least A right direction) to fix my problem. I had noticed before, but just thought that was how MediaMonkey did it, there was no ":" after the "F" in the file location. It was "F\" instead of "F:\" and that was the issue. I have NO idea where the ":" went, I definitely didn't delete it from all those files. But I added it back in, and it fixed the problem.

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by Peke » Sun Sep 07, 2025 3:55 pm

Hi,
Picture shows it clearly that MM can't find these files in reported path. Please check files in MM library and try to play them or use Music -> Files to edit -> Dead links and see if they can't be found. If yes please either get them from backup or Clear MM library of dead links and error will be no more.

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by vectornut » Sat Sep 06, 2025 1:53 pm

Peke wrote: Fri Sep 05, 2025 7:29 am Hi,
Please add screenshot of error message Window and/or save error file -> ZIP it and attach it to Support Ticket so that we can analyze what is going on.
Here is the screenshot. I will also zip the error file and attach it to a support ticket.

Image

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by Peke » Fri Sep 05, 2025 7:29 am

Hi,
Please add screenshot of error message Window and/or save error file -> ZIP it and attach it to Support Ticket so that we can analyze what is going on.

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by vectornut » Fri Sep 05, 2025 1:14 am

Peke wrote: Thu Sep 04, 2025 6:10 pm Hi,
Please update to latest build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d and see if you can replicate the problem.
I updated and I'm still getting the same problem.

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by Peke » Thu Sep 04, 2025 6:10 pm

Hi,
Please update to latest build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d and see if you can replicate the problem.

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by vectornut » Thu Sep 04, 2025 5:34 pm

Lowlander wrote: Thu Sep 04, 2025 12:12 pm Which Build (Help > About) of MediaMonkey are you using?
24.1.0.3113

Re: Error when synching: "There was a problem synchronizing the following itiem(s):"

by Lowlander » Thu Sep 04, 2025 12:12 pm

Which Build (Help > About) of MediaMonkey are you using?

Error when synching: "There was a problem synchronizing the following itiem(s):"

by vectornut » Thu Sep 04, 2025 11:56 am

Every time I synch my phone, I get the same error message: "There was a problem synchronizing the following itiem(s):" In the details, it lists which items could not be synched, and the problem listed is: "File is inaccessible". I can actually navigate to the location listed for each file in MediaMonkey, select the file, and play it in MediaMonkey, but the file is inaccessible to synch. How do I fix this? If there is no fix, how do I remove these files from the list of files to be synched? Do I just navigate to my phone in MediaMonkey, select Music, and find the files on the list and delete them?

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