Not uploading media art.

[TheAlchemestX]

Medium monkeys not uploading album art like it used to.

[Lowlander]

Can you please define what you mean with 'uploading' and also which Build (Help > About) of MediaMonkey?

[smm]

Also having this issue. I used to be able to use MM to change or apply album art to my files and it would show up on my dedicated player. Now it no longer shows.

[jlw1001]

I am having the same issue, but i think i have narrow down the problem area. I am running version 2024.1.0.3113 on Windows. I have noticed that when i use the Organize file function to copy files from a playlist to another folder, some of the files (randomly) loses the image tag and I must resave the tag again once it is copied to the new folder. If I don't check each file before I copy those files to a jump drive (car) those album images do not display on the player,

I hope this helps. Please confirm if this is a bug.

Thanks

[Lowlander]

Are you using external or embedded Artwork and how exactly are you copying the files?

[jlw1001]

Most of the artwork is from the properties/Artwork tab on the music file. I will pick an image i like and save it to the music file. I will also check the 'Apply to all Albums in the series' when i save the image.

After i complete my playlist I will select all files in the playlist and use the 'organized file' right click function to copy those file to another directory and apply an autonumber prefix to the new file name, such as (D:\Music\Car Music\MTV Stars\<Auto Number> - <Filename>). The files are copied to the new folder, but that is where i have found that during that copy some of the files have their images not save to a file. However, when i look at the original file from the start folder the image is there and saved.

So it looks like the process is dropping the image tag from the file. I will see the image that i saved originally, but it will be labelled 'Unsaved to tag'. Let me know if you have an additional questions.\

Thanks

[Lowlander]

Unfortunately that doesn't answer if the Artwork was embedded or saved as external file. Generally embedded Artwork is more reliable when moving/copying files around. When using mixed Album content in the same folder, external Artwork becomes problematic. This may be the issue you're experiencing.

MediaMonkey 4 is really old and I'd recommend trying again with MediaMonkey 2024.1.

[jlw1001]

All of the artwork that i am using is embedded. In fact, i delete all of the reference image file files from the folder just to make sure that is not the problem. Basically, all my images are saved to the tag and is embedded.

[Lowlander]

If it's embedded I'd expect it to work for MediaMonkey 4 too, but as it's really old we only troubleshoot with MediaMonkey 2024.

[jlw1001]

I am on 2024. I have the latest version 2024. 1.0.3113. The update function states i have the latest version.

[Lowlander]

Organize Files should just copy the files. Can you please capture this issue in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

[jlw1001]

I will do that. However, i will be away for the rest of the week. So I will run the debug and log file this weekend or next week.

[jlw1001]

Question, Do I need to download and install a debug version of MM? If so, should i install it on another computer, rather than modify my current database and configuration?

[jlw1001]

2nd question. If i need to install the debug version. Can I install it into another directory on the same computer and not impact my current database or configuration and run both version on the same computer?

[Lowlander]

Yes, as explained in step 4b. You can:
- Install on top to upgrade
- Backup the database and install on top
- Create a separate Portable Install and copy the database file.
- Install on a different PC and copy the database file.