MMW27 Major Sync Issues

[nmhendry]

Hello - I am having major issues syncing MMW27 with my iPhone17 running IOS27. Effectively, all the files that where ripped via iTunes are now showing as being corrupt on Apple Music. MMW ripped files are fine. However, MMW is now not synching at all - post me having discovered the corrupt issue when using Apple Car Play today. Since then, nothing will sync at all i.e. everything hangs at the sync stage and does not progress to Scanning or Initializing.

I have reset USB drivers for Apple in Windows, cleared all processes out and done a myriad of other things, including rebuilding my MMW database, but nothing seems to be working.

Are you able to help me please?

I have been sending debug files to you, but I am not sure if these are getting to you, or are showing the full story.

Thanks in advance
Neil Hendry

[Peke]

Hi,
Simple answer, you either sync with iTunes or With MM as both apps use own signatures, while MM can't calculate Apple signatures.

Your solution should be that you resync all tracks with MM (including those synced previously with iTunes and all should be OK from now on.

If it still fail and you see any tracks synced with MM as corrupted please report and possibly supply US DL link of affected track in Support ticket.

NOTE: You can supply us full debug log in ticket too as explained in viewtopic.php?t=86643

[nmhendry]

Hi Peke - I think you have misunderstood me. When I say iTunes tracks, I am referring to tracks that were originally ripped from CDs to iTunes. They are now exclusively used on MMW and have been uploaded to the MMW database accordingly. These differ from songs that where ripped from CD directly to MMW post ditching iTunes. In the meantime, I have cleared my phone and have begun the painstaking process of resynching. This is the eighth time I have had to do this since I starting using MMW in February. Given the size of my dataset (99,000 tracks) - it usually takes about a week to complete because of memory issues and other bugs with the synch - all the error messages are being sent to you. It is extremely frustrating as I believe the product is good, but its usability at the moment is beginning to drive me slightly mad...

[nmhendry]

Hello Again,

In the last five hours my synch has crashed about five times...either just after initializing e.g. two songs in, or after about 40 minutes. I have sent you the error logs as they seem to be the same issues occurring every time - so it does look like a bug somewhere. Cheers Neil

[nmhendry]

Here are details from the latest crash after 30 tracks only:

Application:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1.1 Start Date : Wed, 21 Oct 2026 21:02:31 +0100
1.2 Name/Description: MediaMonkeyEngine.exe - (MediaMonkey 2027)
1.3 Version Number : 2027.0.0.3526
1.4 Parameters : --type=renderer --no-pre-read-main-dll --user-data-dir="C:\Users\nmhen\AppData\Local\Temp\MediaMonkey\GPUCache" --locales-dir-path="C:\Program Files (x86)\MediaMonkey\chromium\148\locales" --log-severity=verbose --libcef-path="C:\Program Files (x86)\MediaMonkey\chromium\148\libcef.dll" --uncaught-exception-stack-size=10 --no-sandbox --autoplay-policy=no-user-gesture-required --remote-debugging-port=9222 --js-flags="\"--expose-gc\"" --video-capture-use-gpu-memory-buffer --lang=en-US --device-scale-factor=2.25 --num-raster-threads=4 --enable-main-frame-before-activation --renderer-client-id=5 --time-ticks-at-unix-epoch=-1792612911872518 --launch-time-ticks=39876290 --metrics-shmem-handle=3964,i,11427787080221018554,3055227882337961391,2097152 --field-trial-handle=2452,i,18033378160313748377,4871757813633865307,262144 --disable-features=AutofillAiWalletPrivatePasses,HardwareMediaKeyHandling,IsolateOrigins,LaunchOnStartup,site-per-process --variations-seed-version --pseudonymization-salt-handle=2388,i,440601362720511267,14324765456042069255,4 --trace-process-track-uuid=2552839629 --enable-logging=handle --log-file=3988 --mojo-platform-channel-handle=3980 /prefetch:1
1.5 Compilation Date: Fri, 9 Oct 2026 20:28:36 +0100
1.6 Up Time : 15 minute(s), 48 second(s)

Exception:
---------------------------------------------------------
2.1 Date : Wed, 21 Oct 2026 21:18:20 +0100
2.2 Address : 7775A08C
2.3 Module Name : ntdll.dll - (NT Layer DLL)
2.4 Module Version: 10.0.26100.9711
2.5 Type : EFrozenApplication
2.6 Message : The application seems to be frozen.
2.7 ID : 83181A45
2.8 Count : 1
2.9 Status : New
2.10 Note :
2.11 Sent : 0