MM 2024 stuck wile scanning & won't move

[maxx420]

don't know whats going on but i must of messed up, wile scanning it gets to a a file ( this has happened 3 0r 4 times) and doesn't go further. i then have to use task manager to stop scanning... then i restart my computer. also i've tryed looking for the specific file to just get rid of it......but i can't find it.

someone please help me, i just got my Gold membership not that long ago , and getting very upset with all this after i spent money to upgrade........witch has been nothing but a big pain in my butt

[Lowlander]

In what way are you unable to locate the actual file? Does it not exist?

[maxx420]

Actually I think I found it and I deleted it so right now the medium monkey 2024 is analyzing the volume still not done so I'm waiting for that to finish. then after that I plan to scan my drives for some of the missing media that I can't find which is also a problem. Hopefully it won't freeze up cuz that's what happened when I was scanning folders or should I say music into the library it would get stuck on that one certain file so any idea of what I could do to rectify everything? Otherwise I guess I'll wait till it stands for the rest of my media to get back to you again.

[Lowlander]

If it happens to be that the one file was the issue, please send it to Support (share a link to a Cloud Service with the file).

[maxx420]

i think that file is gone, but i'll give it a try.........and i have other issues that need solving.

[maxx420]

hey i found the filetell me how to send it to you

[Lowlander]

Upload it to any cloud service of choice and include the link to the file in a Support Ticket.

[maxx420]

Well I think I deleted it and the problem was that it was a file that was on my phone and for some reason it was locking up the computer so I just ended up deleting all of the files music files on my phone that I had downloaded and any music files that I had on mine you know internal storage also it seemed to solve the problem