MediaMonkey forum

don't know whats going on but i must of messed up, wile scanning it gets to a a file ( this has happened 3 0r 4 times) and doesn't go further. i then have to use task manager to stop scanning... then i restart my computer. also i've tryed looking for the specific file to just get rid of it......but i can't find it.

someone please help me, i just got my Gold membership not that long ago , and getting very upset with all this after i spent money to upgrade........witch has been nothing but a big pain in my butt

In what way are you unable to locate the actual file? Does it not exist?

Actually I think I found it and I deleted it so right now the medium monkey 2024 is analyzing the volume still not done so I'm waiting for that to finish. then after that I plan to scan my drives for some of the missing media that I can't find which is also a problem. Hopefully it won't freeze up cuz that's what happened when I was scanning folders or should I say music into the library it would get stuck on that one certain file so any idea of what I could do to rectify everything? Otherwise I guess I'll wait till it stands for the rest of my media to get back to you again.

If it happens to be that the one file was the issue, please send it to Support (share a link to a Cloud Service with the file).

i think that file is gone, but i'll give it a try.........and i have other issues that need solving.

hey i found the filetell me how to send it to you

Upload it to any cloud service of choice and include the link to the file in a Support Ticket.

Well I think I deleted it and the problem was that it was a file that was on my phone and for some reason it was locking up the computer so I just ended up deleting all of the files music files on my phone that I had downloaded and any music files that I had on mine you know internal storage also it seemed to solve the problem