IPhone OS4 Fix Date????

[dswicegood]

When do you plan to have the IPhone OS4 sync functional again for those of us that bought the product primarily to use with our IPhones?

[Lowlander]

No release dates are give, but the developers are hard at work on this. Keep an eye on the beta forum for the first beta release of 3.2.2.

[mofo]

I just purchased the full package (gold, backup CD and life time updates) Media Monkey came highly recommended. WHAT A DISSAPOINTMENT!!!!!!!!!!!. I also have the new OS 4 on my iphone and would like to also know when the fix is coming? I am glad to say that I have stopped my friends from purchasing Media Monkey, I believe they will fix the product but need a little more encouragement from their customers, I know they wont have as many future customers nor will customers continue to stay with Media Monkey if the fix doesn't happen. Sorry this wasn't an answer to your question but I had to vent, I could be using my $65.00 for something that might even work properly.

[Lowlander]

I understand your frustration, but if you buy Apple and venture out of their world you will run into this. That's Apple.

[dswicegood]

Apple had OS4 in beta for a lengthy time, available to any developer or development group that pays a small fee for the SDK for many months(early this year) before it was released. This is not Apple's fault.

Public interfaces change, it is the nature of software. Windows, Apple and every other platform that you mention will constantly change and evolve. MediaMonkey not being OS4 ready at the point of the Apple OS4 release shows a lack of preparedness on the part of MediaMonkey...

If a company advertises compatibility with any device/platform and has a user base that purchases the product in part because of that compatibility, then it should be paramount to test their software against the beta versions way before the actual platform's release date. This is an example of really poor prioritization. It may even be an example of false advertising as well.

Anyhow, I am sure that the twitter-verse will see a lot of complaints about this. I for one will definitely warn folks.

[Lowlander]

You're making a mistake, Apple makes these changes to block out third parties, every upgrade it happens. Apple also doesn't publish any documents about these changes nor helps third parties in interfacing with it's products. It's Apple policy to keep things in their own eco system and block anything from outside that. This means that programs like MediaMonkey will have to reverse engineer every Apple update to again add this functionality back. The SDK is not helpful for this as it's for creating applications to run on the iStuff.

So yes things change, but if these changes are not documented you're stuck playing catch up which is not MediaMonkey's fault. Why you think Apple is under investigation, it's practices are anticompetitive. Microsoft would never get away with what Apple is able to get away with.

[dswicegood]

If MediaMonkey can't keep up with Apple's changes, then it should not make any claims for compatibility with their product. It is false advertising.

[dswicegood]

This is taken directly from the MediaMonkey home page, front page:

"Sync iPhones, iPods, & MP3 players, converting & leveling tracks on-the-fly."

If compatibility can't be maintained, this is a false statement. Anyone who is purchasing a new IPhone sure as hell can't sync at all with MediaMonkey right now in it's current state. And for those 70-80 percent of IPhone users who have upgraded to OS4 - they can't either.

If the 'blame it on the platform' card is played so much, then quite advertising the functionality or be more prepared next time, it is as simple as that. I paid for MediaMonkey Gold and use it constantly. Right now, it is of absolutely no use to me and I have to revert to using ITunes. If it hadn't advertised IPhone syncing, I would not have purchased it. The 'blame it on the platform' thing means nothing to me. I have a useless bunch of bits installed on my drive currently that I paid good money for based off of false claims.

Keep throwing the 'victim of the platform' card out there and I will see if I can get enough folks to digg a blog about this to make it nice and public. Silly finger pointing child's games...

It is MediaMonkey's problem now, end users deserve to know a date when their software will do what it said it would do when they purchased it, or they deserve a full refund.... Either way, the deserve an apology - not a bunch of finger pointing crap.

This is silly.

[Lowlander]

I don't represent MediaMonkey so don't get upset with MediaMonkey for my replies. Apple is causing this and will keep causing this till either they get straightened out by some justice or because users leave the platform for more open ones. Besides MediaMonkey still syncs with those iThings that don't run iOS4 and iOS4 support is already coming. If you step outside of Apples world you will need a bit of patience.

[Lowlander]

There is a 30 day refund policy, just contact support: http://www.mediamonkey.com/support/inde ... &_a=submit

[dswicegood]

Buddy, I have been writing software for over 15 years professionally and am well aware of vendor compatibility woes - don't preach patience to me. I have worked with black box platforms that make Apple product look open source, having to use netmon to sniff packets to 'guess' application layer protocols.... I also have worked for companies that have boasted SAP, Sybase, DB3, UNIX, Oracle, Docucorp and all sorts of vendor platform integration/compatibility and I know that it is tricky, but it is manageable...

I *know* that Apple could disclose more about their innards, but you know what, MediaMonkey is the only application that I have had any issue with upgrading to OS4, all of the other apps had patches waiting for the newly released operating system.

MediaMonkey doesn't even have any subscript on their 'Syncs with IPhone' claim to say which versions are supported - this is full on false advertising at this point. As a company, you must support what you advertise first and foremost. Users will not have patience for anything else - and shouldn't be asked to.

[Lowlander]

What other apps, apps that sync to iOS4 devices or apps you install on those devices? Big difference. Also a couple hours after iOS4 went live there was a news item claiming MediaMonkey didn't support it.

[nohitter151]

If MediaMonkey can't keep up with Apple's changes, then it should not make any claims for compatibility with their product. It is false advertising.

It isn't. MM does sync with iPods and iPhones, just not the ones with the latest firmware iOS4.

In any case I challenge you to find a single other 3rd party app that can sync with iOS4.

[dkstott]

how about the hundreds of apps for sale on the i-tunes store...??

all of the 3rd party apps ??

Within 48-72 hours, they all issued upgrades so that it worked on the new OS...somebody must have clued them in on the os changes

I guess all of us gold users are expecting something much more substantial regarding a status from Media Monkey.

how about posting an estimated date for resolving the problem?

no news is not good news

Dave

[nohitter151]

how about the hundreds of apps for sale on the i-tunes store...??

all of the 3rd party apps ??

Within 48-72 hours, they all issued upgrades so that it worked on the new OS...somebody must have clued them in on the os changes

I guess all of us gold users are expecting something much more substantial regarding a status from Media Monkey.

how about posting an estimated date for resolving the problem?

no news is not good news

Dave

What 3rd party apps? Name one. Apps at the app store do not count. They have an SDK. No SDK is provided for syncing to ipods.