How to force Sync??

by **mwonch** » Tue Dec 09, 2025 1:34 pm

Lowlander wrote: ↑Tue Dec 02, 2025 3:16 pm Yes, almost.

1. Install the debug version like any MediaMonkey
2. Download and Run, no installation
3. Debug View should log as soon as you start MediaMonkey
4. Yes, please add link to forum post for reference

Took a while, but ticket submitted

https://www.mediamonkey.com/support/?wp ... e=eRpZB9Zl

by **Lowlander** » Tue Dec 02, 2025 3:16 pm

Yes, almost.

1. Install the debug version like any MediaMonkey
2. Download and Run, no installation
3. Debug View should log as soon as you start MediaMonkey
4. Yes, please add link to forum post for reference

by **mwonch** » Tue Dec 02, 2025 2:57 pm

Lowlander wrote: ↑Mon Dec 01, 2025 10:45 pm Please capture the connecting of the device to the PC in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

So, just so I understand:

Hoop Jump 1 - install yet another version of MM (Debug)

Hoop Jump 2 - install a special debug program from MS

Hoop Jump 3 - Figure out how to use them together

Hoop Jump 4 - start over with a support ticket

Do I have that right?

by **Lowlander** » Mon Dec 01, 2025 10:45 pm

Please capture the connecting of the device to the PC in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

by **mwonch** » Mon Dec 01, 2025 10:21 pm

Lowlander wrote: ↑Mon Dec 01, 2025 10:04 pm And can you browse the files on the device in File Explorer?

Yes.

by **Lowlander** » Mon Dec 01, 2025 10:04 pm

And can you browse the files on the device in File Explorer?

by **mwonch** » Mon Dec 01, 2025 9:37 pm

Lowlander wrote: ↑Mon Dec 01, 2025 8:50 pm It could be.

Can you browse the phone in File Explorer?

Kind of. In the far left side of the Explorer pane, it is listed with all my other drives just above the THIS PC icon. It is not listed in the main drive list window.

by **Lowlander** » Mon Dec 01, 2025 8:50 pm

It could be.

Can you browse the phone in File Explorer?

by **mwonch** » Mon Dec 01, 2025 8:07 pm

Lowlander wrote: ↑Mon Dec 01, 2025 12:03 pm Make sure you set the USB connection on the phone to option 1 transferring files. This is something you may need to do each time you connect the phone. You'll likely also need to unlock the phone when you connect it to allow access to the storage on the phone from the PC.

I have no locks on the phone. I always change the USB connection to Option 1 when connecting.

The only thing I can think of is (unlike Win7) Win11 allows wireless connection to the phone. I did turn that off to test possible interference from that function. Still nothing. I tried that path with 2024, but not MM4.

As mentioned above, MM2024 knows the phone and card are there. I was able to disable then reenable with no problem. They just will not connect thus the Sync option is inactive. For MM4, it reads all of my external hard drives and the one virtual hard drive without delay, but not at all the phone itself. I tried changing USB ports from the front of the computer to the back, didn't work. All but pone external hard drives are USB connected. Could that be the issue (too many connections)? It would be nice if it's that simple. LOL

by **Lowlander** » Mon Dec 01, 2025 12:03 pm

Make sure you set the USB connection on the phone to option 1 transferring files. This is something you may need to do each time you connect the phone. You'll likely also need to unlock the phone when you connect it to allow access to the storage on the phone from the PC.

by **mwonch** » Mon Dec 01, 2025 11:50 am

Lowlander wrote: ↑Mon Dec 01, 2025 10:59 am Generally you need to put the USB connection on the phone in File Transfer or MTP mode (it's a safety feature). When the phone is connected via a USB from notifications on the phone you should see a USB connected notification, tap that to adjust the USB connection.

I did. Nothing. No change, no connect. I do have a File Transfer, nothing like MTP, though.

These are my choices:

1. Transferring Files / Android Auto

2. Software Update

3. MIDI

4. Transferring Images

5. Charging Phone Only

Samsung A35, which had no issues on Win7, MM4. On Win11, even MM4 won't work. On MM2024, the phone and SD card both read as DISCONNECTED (not Disabled - I can disable and reenable but cannot sync). Nothing at all on MM4.

by **Lowlander** » Mon Dec 01, 2025 10:59 am

Generally you need to put the USB connection on the phone in File Transfer or MTP mode (it's a safety feature). When the phone is connected via a USB from notifications on the phone you should see a USB connected notification, tap that to adjust the USB connection.

by **mwonch** » Sun Nov 30, 2025 9:51 pm

mwonch wrote: ↑Tue Nov 25, 2025 11:53 pm
Ludek wrote: ↑Mon Nov 24, 2025 10:47 am Hi,
if you go to 'Devices & Services' node and click '(show all)' to show all profiles and then scroll down, is your device there as 'Disabled' ?
Both the phone and it's SD card are listed but read as Disconnected. There is no obvious way to connect. I assume this is the issue. How do I connect them? USB, transfer files only, yet no connection (but MM is somehow aware of them).

Okay. So, I tried reinstalling MM4, which was the last version to properly sync. Then again, that was back with my old Windows 7 computer. Now it's Windows 11. Amazingly, I am having the same issue with 4. This is obviously something happening (or not happening) on my end. I cannot resolve this between MM2024, MM4 and Windows 11 Pro. The help documents here are detailed, but there is no resolution there, either.

Do I really have to install MM for Android to get even the old version to work with 11?

by **mwonch** » Tue Nov 25, 2025 11:53 pm

Ludek wrote: ↑Mon Nov 24, 2025 10:47 am Hi,
if you go to 'Devices & Services' node and click '(show all)' to show all profiles and then scroll down, is your device there as 'Disabled' ?

Both the phone and it's SD card are listed but read as Disconnected. There is no obvious way to connect. I assume this is the issue. How do I connect them? USB, transfer files only, yet no connection (but MM is somehow aware of them).

by **Ludek** » Mon Nov 24, 2025 10:47 am

Hi,
if you go to 'Devices & Services' node and click '(show all)' to show all profiles and then scroll down, is your device there as 'Disabled' ?

How to force Sync??

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