Can't Change Genre From List

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Re: Can't Change Genre From List

by zabadack » Tue Mar 31, 2026 3:00 pm

I can now provide some clarity.
On the second menu bar (at the top) is a View option
Browser Mode:
Album Covers appear below the biography
Genre as a column, drop-down list selection works
Properties panel, drop-down list selection works
Related Artist Appears

List Mode
Album Covers do not show and columns are different from those in Browser mode. This explains my earlier confusion, I must have changed this setting without realizing the ramifications
Drop-down list selections work in the columns and the properties display.
Related Artists does not appear.

List by Album Mode
Album covers are displayed as a column
Drop-down list selection works
Related Artist does not appear
This is a new to me display and meets all my needs.

I cannot explain why the drop-down list selection now works. I do know the factory reset did not clear the problem. I suspect that toggling between the View Modes cleared up the problem.

Re: Can't Change Genre From List

by zabadack » Tue Mar 31, 2026 1:46 pm

I apologize for my inability to express myself clearly.
At no time have I intended to state that the Artist image was in any way compromised.
My problems were always with the Album Cover Art.

I was unable to find anything on my setup regarding an Art info panel.
Finally, I performed a "factory reset".
I then rescanned my 22,000+ tracks.
The Album cover issue no longer exists.
The reset did not, however, fix the original drop-down menu issue nor did it clear up the fact that MM can no longer find Bios for a few artists such as the Beatles and Elton John.

Re: Can't Change Genre From List

by Lowlander » Mon Mar 30, 2026 9:45 pm

Again, Artwork in the tags has no affect on artist images, only Album images.

You may have disabled the Info Panel, is that the case? Otherwise you may have disabled autolookups needed to display the information.

Re: Can't Change Genre From List

by zabadack99 » Mon Mar 30, 2026 9:39 pm

Before today, if I selected an artist from the Contributing Artist list MM would display a picture of the artist and, besides that a biography. Under the biography, MM would display the cover of each of the albums for that artist. After all the covers were displayed, MM would then display a list of all the tracks for the albums.

While testing the drop-down list problem this morning, the track list display changed completely. The fields displayed were completely different from the ones I have been using for years. It was that I noticed that the cover art was no longer being displayed. I verified that there was still art stored in the tags. I searched for a setting that would suppress the art display but did not find one. After doing some research, I cleared the cover art directory but it did not fix the problem.

Re: Can't Change Genre From List

by Lowlander » Mon Mar 30, 2026 5:22 pm

Where exactly does it not display, because when viewing Artists it's not using the tags (MediaMonkey uses online lookup of Artist images). When viewing Albums it will use Artwork from the tags (what's shown in the Properties > Artwork tab).

Re: Can't Change Genre From List

by zabadack » Mon Mar 30, 2026 4:50 pm

Thank you again for the quick response.
Yes, clearing the cache seems to have worked, Ticket #6539 has been created.

And now for something completely different.
All of a sudden, cover art (stored in a tag and viewable via properties) will not display when I select an artist from the contributing artist list.
Should I create another ticket, or is there an option I have failed to find.

Re: Can't Change Genre From List

by Lowlander » Mon Mar 30, 2026 4:32 pm

You may want to try to log out, clear browser cache and login to Support. Does that work?

Re: Can't Change Genre From List

by zabadack » Mon Mar 30, 2026 4:27 pm

Thank you for the quick response
I installed debug version
I ran the view program
I ran mediamonkey
I created and saved a log file
However trying to create a ticket does not work for me. I click on New Ticket, a rotating spiral appears and no further progress is made.

Re: Can't Change Genre From List

by Lowlander » Mon Mar 30, 2026 10:58 am

I'm still unable to reproduce. Please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will allow a developer to analyze why this happens on your setup and fix this in a future release.

Re: Can't Change Genre From List

by Zigzag99 » Mon Mar 30, 2026 10:47 am

I have the same problem. I am running 2024.2.1.3213 Gold on Windows 11 (fully updated).
This problem did not used to happen, but I cannot say when it started.
It occurs if MM is maximized or windowed.
It occurs if there are other programs running or just MM and a web browser.

Scenario 1:
Click on an artist in the Contributing artist list
Click on any track
Click on artist, then click on the down arrow
Select an artist from the drop-down list, it will not populate the field
The same holds true for Genre and 2 custom fields.

Scenario 2:
Click on an artist in the Contributing artist list
Right click on any track, click properties
Clicking the down arrow for any of Artist, Album, Album Artist, Composer or conductor and selecting an entry from the drop-down list will populate the field.
Click on Genre and select an entry from the drop down list and it will NOT populate the field
Click on the Custom tab
Click on the down arrow for a custom field
Selecting an item from the drop down list will NOT populate the field.

Re: Can't Change Genre From List

by Peke » Fri Jan 23, 2026 6:57 pm

Kevin Breeden wrote: Fri Jan 23, 2026 6:45 pm Okay, thanks. Not a big deal because I can easily go back to maximized or minimized window to restore normal behavior. I'll continue to try to sort it out. I'm sure there's some weird combination of apps I'm using that causes a conflict.
Ok, but keep us posted if you stumble on something interesting that fall out from your assumption.

Re: Can't Change Genre From List

by Kevin Breeden » Fri Jan 23, 2026 6:45 pm

Okay, thanks. Not a big deal because I can easily go back to maximized or minimized window to restore normal behavior. I'll continue to try to sort it out. I'm sure there's some weird combination of apps I'm using that causes a conflict.

Re: Can't Change Genre From List

by Peke » Fri Jan 23, 2026 6:02 pm

Hi,
I used latest version from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d and could not replicate.

here are steps I tested:
1. Opened track properties
2. Used TAB to get to Genre
3. Pressed DOWN ARROW -> List Shows
4. Selected Desired Genre -> ENTER
5. Genre Stick

Re: Can't Change Genre From List

by Kevin Breeden » Fri Jan 23, 2026 12:08 pm

Okay, I have determined that this issue occurs whenever the MM window is in any state other than maximized or minimized. It is reproducible 100% of the time. (My earlier post about closing some programs solving the problem should be disregarded.)

Re: Can't Change Genre From List

by KevinB656 » Thu Jan 08, 2026 1:14 pm

I restarted a couple of times and even uninstalled and reinstalled MM, all without success. Then on a whim a few minutes ago, I closed a couple of open programs and it started working. There must be some sort of a conflict. Let me keep an eye on this for a while and see if I can isolate the problem. If so, I'll report back. Thanks for your help.

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