Done with this bug infested software

hogger69 · Post by **hogger69** » Fri Dec 26, 2025 6:51 pm

https://copilot.microsoft.com/shares/4U ... 8n8BNteWng

hogger69 · Post by **hogger69** » Fri Dec 26, 2025 6:54 pm

1 gold lifetime membership and 2 Android licenses, what a waste of money

Post by **Lowlander** » Fri Dec 26, 2025 8:13 pm

Which Build (Help > About) of MediaMonkey arenyounseeing this with?

Generally database malformed is due storage medium corruption.

hogger69 · Post by **hogger69** » Sat Dec 27, 2025 6:20 am

Mediamonkey 2024.2.0.3184 and i have tried locating the db on different drives both ssd and ide and the result is always the same, freeze and crash. if you look back you will see that this has been a problem for months, you have worked on it personally, rewriting the db manually at 1 point, look back at my past posts.

Tim

FrankC · Post by **FrankC** » Tue Dec 30, 2025 7:10 am

hogger69 wrote: ↑Fri Dec 26, 2025 6:51 pm https://copilot.microsoft.com/shares/4U ... 8n8BNteWng

That webpage holds quite a few options to resolve the problem. None of them worked?

Post by **Peke** » Tue Dec 30, 2025 8:07 am

hogger69 wrote: ↑Fri Dec 26, 2025 6:51 pm https://copilot.microsoft.com/shares/4U ... 8n8BNteWng

So that you know that AI troubleshooting is completely wrong it mixed MM4, MM5 and MM2024 and you are lucky that MM work at all.

NOTE that AI do not have knowledge of our internal debug structure and what means what, but it still confidently assumes various solutions.

We are handling each report seriously, please open support ticket, ZIP the LOG file you sent and you should get answer within 24h.

hogger69 · Post by **hogger69** » Tue Dec 30, 2025 12:32 pm

I have submitted many crash logs over that last months, i am very tired of this issue and AI was an attempt to fix something that your support staff and technical staff have been unable to fix. I am still open to suggestions hence my following of this forum, it would be nice if it got fixed once and for all, i paid for it after all, multiple times

read below

Code: Select all


Sync \ Database Error Continued
Post by hogger69 » Tue May 06, 2025 6:53 pm

Original Post #9038

Recently whenever I try to sync my cell phone or tablet with the Database\Library on my PC an error message pops up on my PC saying "The database seems to be corrupted. Attempt to fix it?"

If I click on yes it appears to fix the database, however when I try to initiate a sync I am confronted with the same message.

If I click on no
Application Error

Application throw an exception Could not retrieve data
"SELECT Songs.*
FROM Songs
WHERE ( Songs.TrackType in (0,4,3) ) AND Songs.Rating>=76 AND Songs.Rating<=85" : database disk image is malformed (11, 11)
Would you like to restart MediaMonkey in Safe mode?

And i am given the usual choices "Restart", "Restart In Safe mode", or "Continue"
I have also tried Database Management and checked all maintenance options to no avail.

Any suggestions, I am a little apprehensive about "Clear Database" and "Reset Settings" options as my Library is pretty extensive, and yes I do have backups.

Hogger69

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Still Happening

I have done clean installs on both android devices as well as a clean install of MMW, nothing seems to fix the issue, I have had very brief intervals where sync works properly but very short and infrequent. A crasz loq was sent C33D0000 and i included an explanation linking to this post. I have the same issue now syncing via USB and WiFi, sometimes I can plug the android device into the PC and it will update or sync on its own in the background, but if I initiate the sync through the android device the PC MMW freezes with the corrupt database error. The android devices are a Samsung S23Ultra and a Blackview Tab 16pro, I included the PC breakdown in #9038. I have captured a new DebView log and will submit it when asked.

Thanks
Hogger69
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Lowlander
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Re: Sync \ Database Error Continued
Post by Lowlander » Tue May 06, 2025 11:56 pm

Please see: https://www.mediamonkey.com/support/kno ... malformed/
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Lowlander (MediaMonkey user since 2003)
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hogger69
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Re: Sync \ Database Error Continued
Post by hogger69 » Wed May 07, 2025 12:26 am

I have tried this, you rebuilt the database by hand a while back and it didn't work. I am more than willing to help figure out this bug as I have 3 Gold Licenses and have been using the program for years without anything like this happening. I have a large database which has been meticulously organized to my liking and I do not wish to lose all this work.
Here is the latest debug report, I have quoted the name "Sync / Database Error" or #9038 in the crash reports I was able to edit when the freeze/crash allowed.



Thanks
Hogger69
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Lowlander
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Joined: Sat Sep 06, 2003 6:53 pm
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Re: Sync \ Database Error Continued
Post by Lowlander » Wed May 07, 2025 11:14 am

Generally malformed is an indication that the drive the database is on may start to fail. Particularly if it keeps occurring. However as you have a ticket open, please use it to resolve.
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Lowlander (MediaMonkey user since 2003)
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hogger69
Posts: 8
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Contact: Contact hogger69
Re: Sync \ Database Error Continued
Post by hogger69 » Wed May 07, 2025 5:21 pm

The previous support ticket #9038 shows locked so I am responding here.
I have tried restoring the database from a saved back up and the problem persists.
I have tried repairing the database and the problem persists.
I have moved the DB to another drive and the problem persists. Running on a Samsung SSD 980 1TB
I have reinstalled on both android devices and on the PC as well, imported the database as well as an older back up of the
database problem persists.

I am trying to attach a copy of the dbgview log but it wont let me post the url to onedrive even if I put spaces in it


Thanks
Hogger69

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Sync \ Database Error Continued
Post by hogger69 » Tue May 06, 2025 6:53 pm

Original Post #9038

Recently whenever I try to sync my cell phone or tablet with the Database\Library on my PC an error message pops up on my PC saying "The database seems to be corrupted. Attempt to fix it?"

If I click on yes it appears to fix the database, however when I try to initiate a sync I am confronted with the same message.

If I click on no
Application Error

Application throw an exception Could not retrieve data
"SELECT Songs.*
FROM Songs
WHERE ( Songs.TrackType in (0,4,3) ) AND Songs.Rating>=76 AND Songs.Rating<=85" : database disk image is malformed (11, 11)
Would you like to restart MediaMonkey in Safe mode?

And i am given the usual choices "Restart", "Restart In Safe mode", or "Continue"
I have also tried Database Management and checked all maintenance options to no avail.

Any suggestions, I am a little apprehensive about "Clear Database" and "Reset Settings" options as my Library is pretty extensive, and yes I do have backups.

Hogger69

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Still Happening

I have done clean installs on both android devices as well as a clean install of MMW, nothing seems to fix the issue, I have had very brief intervals where sync works properly but very short and infrequent. A crasz loq was sent C33D0000 and i included an explanation linking to this post. I have the same issue now syncing via USB and WiFi, sometimes I can plug the android device into the PC and it will update or sync on its own in the background, but if I initiate the sync through the android device the PC MMW freezes with the corrupt database error. The android devices are a Samsung S23Ultra and a Blackview Tab 16pro, I included the PC breakdown in #9038. I have captured a new DebView log and will submit it when asked.

Thanks
Hogger69
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Lowlander
Posts: 59082
Joined: Sat Sep 06, 2003 6:53 pm
Contact: Contact Lowlander
Re: Sync \ Database Error Continued
Post by Lowlander » Tue May 06, 2025 11:56 pm

Please see: https://www.mediamonkey.com/support/kno ... malformed/
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Lowlander (MediaMonkey user since 2003)
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hogger69
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Re: Sync \ Database Error Continued
Post by hogger69 » Wed May 07, 2025 12:26 am

I have tried this, you rebuilt the database by hand a while back and it didn't work. I am more than willing to help figure out this bug as I have 3 Gold Licenses and have been using the program for years without anything like this happening. I have a large database which has been meticulously organized to my liking and I do not wish to lose all this work.
Here is the latest debug report, I have quoted the name "Sync / Database Error" or #9038 in the crash reports I was able to edit when the freeze/crash allowed.



Thanks
Hogger69
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Lowlander
Posts: 59082
Joined: Sat Sep 06, 2003 6:53 pm
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Re: Sync \ Database Error Continued
Post by Lowlander » Wed May 07, 2025 11:14 am

Generally malformed is an indication that the drive the database is on may start to fail. Particularly if it keeps occurring. However as you have a ticket open, please use it to resolve.
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Lowlander (MediaMonkey user since 2003)
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hogger69
Posts: 8
Joined: Mon Apr 19, 2021 7:33 am
Contact: Contact hogger69
Re: Sync \ Database Error Continued
Post by hogger69 » Wed May 07, 2025 5:21 pm

The previous support ticket #9038 shows locked so I am responding here.
I have tried restoring the database from a saved back up and the problem persists.
I have tried repairing the database and the problem persists.
I have moved the DB to another drive and the problem persists. Running on a Samsung SSD 980 1TB
I have reinstalled on both android devices and on the PC as well, imported the database as well as an older back up of the
database problem persists.

I am trying to attach a copy of the dbgview log but it wont let me post the url to onedrive even if I put spaces in it


Thanks
Hogger69

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Sync/database error
Post by Hogger » Tue Feb 04, 2025 6:52 pm

Recently whenever I try to sync my cell phone or tablet with the Database\Library on my PC an error message pops up on my PC saying "The database seems to be corrupted. Attempt to fix it?"

If I click on yes it appears to fix the database, however when I try to initiate a sync I am confronted with the same message.

If I click on no
Application Error

Application throw an exception Could not retrieve data
"SELECT Songs.*
FROM Songs
WHERE ( Songs.TrackType in (0,4,3) ) AND Songs.Rating>=76 AND Songs.Rating<=85" : database disk image is malformed (11, 11)
Would you like to restart MediaMonkey in Safe mode?

And i am given the usual choices "Restart", "Restart In Safe mode", or "Continue"
I have also tried Database Management and checked all maintenance options to no avail.

Any suggestions, I am a little apprehensive about "Clear Database" and "Reset Settings" options as my Library is pretty extensive, and yes I do have backups.

Hogger69
Top
Lowlander
Posts: 59082
Joined: Sat Sep 06, 2003 6:53 pm
Contact: Contact Lowlander
Re: Sync/database error
Post by Lowlander » Tue Feb 04, 2025 7:05 pm

Please see: https://www.mediamonkey.com/support/kno ... malformed/
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Lowlander (MediaMonkey user since 2003)
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Hogger
Re: Sync/database error
Post by Hogger » Tue Feb 04, 2025 9:59 pm

Thank you.
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Hogger
Re: Sync/database error
Post by Hogger » Thu Feb 06, 2025 7:44 pm

I did what was suggested in the article, delete the MM.db file and force a rebuild of the database and all was well for a minute. It appears to be suffering from the same problem, I was a quarter of the way through a wireless sync when an error popped up on the PC stating that the database appears to be corrupt and if I would like to attempt to fix it, at which point the program crashes if yes is selected. The part that makes this annoying is that the sync operation is halted and cannot continue after the Windows version crashes.
Any other suggestions, I am really looking to maintain all the work I have put in to this library as far as star ratings and such.

thanks
Hogger69
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Lowlander
Posts: 59082
Joined: Sat Sep 06, 2003 6:53 pm
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Re: Sync/database error
Post by Lowlander » Thu Feb 06, 2025 8:32 pm

This may indicate that the storage the database is on is failing.

What Build (Help > About) of MediaMonkey are you using?
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Lowlander (MediaMonkey user since 2003)
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Hogger
Re: Sync/database error
Post by Hogger » Thu Feb 06, 2025 9:51 pm

MediaMonkey Gold 2024.0.0.3082

Have been using this program for years and never had this problem before. I have also lost all my smart playlists for some reason, have all turned to "notsmart" playlists which don't even seem to be populated. Strange

Thanks
Hogger69
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Lowlander
Posts: 59082
Joined: Sat Sep 06, 2003 6:53 pm
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Re: Sync/database error
Post by Lowlander » Fri Feb 07, 2025 12:06 am

AutoPlaylists are database only, thus when you remove the database they're lost as AutoPlaylists. You may have exported them at some point which is why scanning picked them up, but as static Playlists.

If a failing hard drive is the cause it wouldn't have been an issue before. Do you have a different hard drive in your system, that at least for now, you could setup the database file?

If you have a backup of the database you could use that, as long as there is backup from before the database become malformed. It would also have your AutoPlaylists as AutoPlaylists.
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Lowlander (MediaMonkey user since 2003)
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Hogger
Re: Sync/database error
Post by Hogger » Fri Feb 07, 2025 12:39 pm

I have recently built a new computer (8 mos) and the database lives on the C:/ drive which is a fairly new ( maybe 1 year old ) Samsung 980 Pro 1TB SSD, so I don't think that is it besides it syncs with other devices with no database error. I will include a PC summary if you wish, but this whole MM5 arrangement has been living on this system quite nicely since its build. I thought it might be the newest version of MM5 as I did an upgrade a while back but now I am wondering if this is not a network issue as I have updated my network recently to a mesh system Deco XE75 6E system ( It has been working on the network for a couple of weeks now). I have attempted restoring a back up which did not work, I am now doing a USB Sync to see if this might correct the database error and allow my wifi sync to work again. Other times I have had syncing problems in the past it always seems to be on the android end ( my phone or tablet ) not on the PC. WiFi Syncing is all that seems to be affected and only between my PC and a Blackview Tab 16 Pro ( which previously worked and synced normally over WiFi ) all other iterations of MediaMonkey on all the other devices I have are functioning properly, Samsung S23Ultra syncs fine.
Code: Select all

   Computer:
      Computer Type                                     ACPI x64-based PC
      Operating System                                  Microsoft Windows 10 Pro
      OS Service Pack                                   -
      DirectX                                           DirectX 12.0
      Computer Name                                     DESKTOP-XXXXXX (XXX Desktop)
      User Name                                         XXX XXXXXXXXXX
      Logon Domain                                      DESKTOP-XXXXXXX
      Date / Time                                       2025-02-07 / 11:11

    Motherboard:
      CPU Type                                          8C+16c Intel Core i9-13900K, 5500 MHz (55 x 100)
      Motherboard Name                                  Asus ROG Maximus Z790 Hero  (3 PCI-E x16, 5 M.2, 4 DDR5 DIMM, Audio, Video, 2.5GbE LAN, 2 Thunderbolt 4, WiFi)
      Motherboard Chipset                               Intel Raptor Point-S Z790, Intel Raptor Lake-S
      System Memory                                     130779 MB  (DDR5 SDRAM)
      BIOS Type                                         AMI (02/15/2024)
      Communication Port                                Standard Serial over Bluetooth link (COM6)
      Communication Port                                Standard Serial over Bluetooth link (COM7)

    Display:
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      Video Adapter                                     AMD Radeon RX 6950 XT  (16368 MB)
      3D Accelerator                                    AMD Radeon RX 6950 XT (Navi 21)
      Monitor                                           Dell UltraSharp U2412M (DP)  [24" e-IPS LCD]  

    Multimedia:
      Audio Adapter                                     ATI Radeon HDMI @ AMD Navi 21/22/23/24 - High Definition Audio Controller
      Audio Adapter                                     Intel Raptor Point-S PCH - HD Audio (Audio, Voice, Speech)

    Storage:
      IDE Controller                                    Standard SATA AHCI Controller
      IDE Controller                                    Standard SATA AHCI Controller
      Storage Controller                                Microsoft Storage Spaces Controller
      Storage Controller                                Standard NVM Express Controller
      Storage Controller                                Standard NVM Express Controller
      Storage Controller                                Standard NVM Express Controller
      Storage Controller                                Xvdd SCSI Miniport
      Disk Drive                                        PM981 NVMe Samsung 256GB  (256 GB, PCI-E 3.0 x4)
      Disk Drive                                        Samsung SSD 960 EVO 500GB  (500 GB, PCI-E 3.0 x4)
      Disk Drive                                        Samsung SSD 980 1TB  (1000 GB, PCI-E 3.0 x4)
      Disk Drive                                        ST8000DM004-XXXXXXX  (8 TB, 5000 RPM, SATA-III)
      Disk Drive                                        ST8000DM004-XXXXXX  (8 TB, 5000 RPM, SATA-III)
      Disk Drive                                        WDC WD40EZRZ-XXXXXXX  (4 TB, SATA-III)
      Disk Drive                                        WDC WD40EZRZ-XXXXXXX  (4 TB, SATA-III)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         931.5 GB (490.6 GB free)
      D: (NTFS)                                         3726.0 GB (451.4 GB free)
      E: (NTFS)                                         3725.9 GB (1736.7 GB free)
      F: (NTFS)                                         7452.0 GB (1261.3 GB free)
      G: (NTFS)                                         7452.0 GB (1265.6 GB free)
      H: (NTFS)                                         451.9 GB (248.0 GB free)
      I: (NTFS)                                         238.5 GB (221.4 GB free)
      Total Size                                        23977.9 GB (5675.2 GB free)

    Input:
      Keyboard                                          HID Keyboard Device
      Mouse                                             HID-Compliant Mouse
      Mouse                                             HID-compliant mouse

    Network:
      Primary IP Address                                XXX.XXX.XXX.XXX
      Primary MAC Address                               XX-XX-XX-XX-XX-XX
      Network Adapter                                   Bluetooth Device (Personal Area Network)
      Network Adapter                                   Intel(R) Ethernet Controller I226-V  (XXX.XXX.XX.XXX)
      Network Adapter                                   Intel(R) Wi-Fi 6E AX211 160MHz
      Network Adapter                                   Microsoft Wi-Fi Direct Virtual Adapter #2
      Network Adapter                                   Microsoft Wi-Fi Direct Virtual Adapter
      Network Adapter                                   NordLynx Tunnel #2  (XXX.XXX.XXX.XXX)
      Network Adapter                                   OpenVPN Data Channel Offload
      Network Adapter                                   TAP-NordVPN Windows Adapter V9
      Modem                                             SAMSUNG Mobile USB Modem
 DMI:
      DMI BIOS Vendor                                   American Megatrends Inc.
      DMI BIOS Version                                  2001
      DMI System Manufacturer                           ASUS
      DMI System Product                                System Product Name
      DMI System Version                                System Version
      DMI System Serial Number                          System Serial Number
      DMI System UUID                                   XXXXXXXXXXX-XXXXXXXXX-XXXXXXXXX
      DMI Motherboard Manufacturer                      ASUSTeK COMPUTER INC.
      DMI Motherboard Product                           ROG MAXIMUS Z790 HERO
      DMI Motherboard Version                           Rev 1.xx
      DMI Motherboard Serial Number                     XXXXXXXXXXXXXXX
      DMI Chassis Manufacturer                          Default string
      DMI Chassis Version                               Default string
      DMI Chassis Serial Number                         Default string
      DMI Chassis Asset Tag                             Default string
      DMI Chassis Type                                  Desktop Case
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Lowlander
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Re: Sync/database error
Post by Lowlander » Fri Feb 07, 2025 12:45 pm

You can capture the Sync causing the malformed error to happen in a debug log (step 4b) and attach the log and database file to a Support Ticket: viewtopic.php?t=86643
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hogger69
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Re: Sync/database error
Post by hogger69 » Wed May 07, 2025 6:18 pm

Here is the dbgview log for the crash [personal info removed]
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Post by **Lowlander** » Tue Dec 30, 2025 12:43 pm

Ticket 9038 is reopened and was awaiting a response from you when it closed.

hogger69 · Post by **hogger69** » Tue Dec 30, 2025 4:14 pm

Peek? No response

hogger69 · Post by **hogger69** » Tue Dec 30, 2025 7:34 pm

Crickets !!!!!!

hogger69 · Post by **hogger69** » Tue Dec 30, 2025 7:54 pm

Re: Done with this bug infested software
Post by Peke » Tue Dec 30, 2025 8:07 am

hogger69 wrote: ↑Fri Dec 26, 2025 6:51 pm
https://copilot.microsoft.com/shares/4U ... 8n8BNteWng
So that you know that AI troubleshooting is completely wrong it mixed MM4, MM5 and MM2024 and you are lucky that MM work at all.

NOTE that AI do not have knowledge of our internal debug structure and what means what, but it still confidently assumes various solutions.

We are handling each report seriously, please open support ticket, ZIP the LOG file you sent and you should get answer within 24h.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying

PEKE

Many log and bug reports have been submitted as I have also used the debug version for quite some time but because it crashed even more than the no debug version and after hundreds of logs and crash reports were sent in from my installation of MM5 debug and nobody ever contacted me concerning those logs I decided to uninstall the debug version and continue on my own. The debug version would totally freeze my computer for minutes when it crashed and would even block me from accessing the task manager until it was finished crashing, so I uninstalled it as after hundreds of crashes and freezes as it seemed nobody was looking at the reports or at least not interested in helping me.

So on my own i have

moved the db to another drive
renamed the db
installed the db on the same drive as MM%
intalled the db on a different drive from MM5
portable installtion
uninstalled manually including registry entries and keys ... reinstalled
uninstalled 20 odd programs to see if interfering
updated to windows 11
Lowlander rebuilt the databse by hand
been on this forum for hours
changed the permissions for MM5
Ran as administrator
ran in compatability mode
Drive checks with harddrive analysis software
moved my entire music library
safemode
built the db in safemode and tried to import
built the db in MM4 and imported
Memory tests
selective startup
safemode with networking
safemode with minimal drivers

and believe me there is hours more, so maybe using AI was a las f******* resort, and if you haven't figured it out yet the Titl was click bait to see if anyone actually gave a shit.

am I missing anything Peke?

Post by **Lowlander** » Tue Dec 30, 2025 9:25 pm

As mentioned your ticket with a developer was reopened for you. You can continue there for direct support.